I serve on the Community Relations committee, working directly with our beneficiaries.

I use exceptional customer service and knowledge of Dallas community to assist guests in achieving personal goals. Connect with guests through shared experiences within the community, leading to return customers and increased sales. Build relationships with local businesses through organized events, creating opportunities to market the brand in community.

I aligned short and long-term strategic goals with the organization's strategic goals, including financial stewardship, human resource management, care delivery, and oversight of departmental budgets. I had specific oversight for 46 reports, including Team Leaders, Staffing Administrators, and Health Unit Coordinators. I held high standards for myself as well as my team, insisting on personal responsibility and integrity in every action.I committed to recognizing my team frequently… Show more I aligned short and long-term strategic goals with the organization's strategic goals, including financial stewardship, human resource management, care delivery, and oversight of departmental budgets. I had specific oversight for 46 reports, including Team Leaders, Staffing Administrators, and Health Unit Coordinators. I held high standards for myself as well as my team, insisting on personal responsibility and integrity in every action.I committed to recognizing my team frequently and with authenticity, ensuring transparency and open communication, and advocating a work-life balance. This commitment lead to maintaining a 98% staff retention rate.I looked ahead, encouraging personal and professional development among my teams. I created opportunities to network and build skills, always encouraging staff to maximize their potential. This focus on development, resulting in 10% of department accepting internal promotions in 2016. To manage growing staff, I partnered with our Volunteer Services and a local college to create a pipeline for talent recruitment.Efficiency, process improvement, and financial stewardship were also focuses for me. A few examples of this work include: - Reviewed processes for internal transport requests, eliminated non-value added work and increased request rate by 50% - Analyzed and presented patient throughput metrics weekly; identified delays and reduced discharge time by an average of 20 minutes - Collaborated with our Population Health department , eliminating 5% of would-be duplicated calls for the organization. Show less

Utilized organization and communication skills to lead 18 direct reports and 133 indirect reports. Assured efficient use of time and secured exceptional quality and service delivery. • Trained 8 new Team Leaders in 2012 when department expanded, creating consistency across leadership team.• Headed a team focused on AIDET communication model, rooting model into department culture and improving customer experience.• Established workflow for discharge follow up calls, leading team to… Show more Utilized organization and communication skills to lead 18 direct reports and 133 indirect reports. Assured efficient use of time and secured exceptional quality and service delivery. • Trained 8 new Team Leaders in 2012 when department expanded, creating consistency across leadership team.• Headed a team focused on AIDET communication model, rooting model into department culture and improving customer experience.• Established workflow for discharge follow up calls, leading team to exceed national average of patients reached by 4% annually.• Restructured department staffing plan, created flexible working options, and reduced labor cost.• Brought awareness of process waste to team through friendly competition; lead to process change and cost reduction. Show less

Assessed needs and acted as a resource for patients, families, and visitors. Supported, supplemented, and complemented patient care provided by licensed clinical staff. • Audited environment of care and patient records to ensure safety and regulatory compliance.• Brokered timely and clear communication between clinical teams to improve the patient experience.• Offered comfort and resources to families, fostering an environment of hospitality and positive patient experience.

I used exceptional customer service and knowledge of Dallas community to assist guests in achieving personal goals. Connected with guests through shared experiences within the community, leading to return customers and increased sales. Built relationships with local businesses through organized events, creating opportunities to market the brand in community.My competitive and persistent attitude, winning store competition for most transactions during rollout of new handheld… Show more I used exceptional customer service and knowledge of Dallas community to assist guests in achieving personal goals. Connected with guests through shared experiences within the community, leading to return customers and increased sales. Built relationships with local businesses through organized events, creating opportunities to market the brand in community.My competitive and persistent attitude, winning store competition for most transactions during rollout of new handheld POS device. I was also recognized by store managers at annual awards banquet for always presenting an enthusiastic and gratuitous spirit. Show less

Directed a team of 8 staff to advocate for 6 adults with developmental disabilities in a community integrated living arrangement.• Connected clients to resources and opportunities within the local community, empowering them to live independently.• Implemented financial education program, resulting in clients adopting a weekly house-budget.