Jaysen Mellgren Email & Phone Number

Minneapolis, Minnesota

Minneapolis, Minnesota

Excelsior, MN

• Citrix Manager, responsible for managing the Citrix team, as well as design, implementation, configuration, documentation, and maintenance of Citrix enterprise environment, including ERP business critical system.
• Manage Citrix team activities and direct resources.
• Engineer net new Citrix Cloud and on-premises infrastructure environment and infrastructure solutions for various business initiatives.
• Onboard Citrix Managed Services and transition on-premises infrastructure to cloud managed infrastructure.
• Explore and research technology products, work with vendors to renew expiring contracts.
• Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers and appliances.

Excelsior, MN

• Sr. System Administrator – Unix, Compute, Storage TeamCitrix SME, responsible for design, implementation, configuration, documentation, and maintenance of Citrix enterprise environment, including hospital portals.
• Engineer net new Citrix infrastructure environment and infrastructure solutions for various business initiatives.
• Explore and research technology products, work with vendors to renew expiring contracts.
• Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers and appliances.
• Write and deploy scripts to automate repeating tasks and provide health checks for Citrix and Active Directory environments.Key Achievements:- Transition management of Netscaler appliances from Network team; upgrade.

Minneapolis, MN

• Responsible for configuration, implementation, documentation, and maintenance of Citrix enterprise environment, including Presentation Server 4.5, XenApp 6.0/6.5 and XenDesktop 5.6 infrastructure, incident resolution.
• Compose Statements of Work to enact patches and updates to the VDI environment; utilize advanced shell configuration environment within server and desktop virtualization platforms.
• Identify where scripts are best employed to automate repeating tasks in Citrix, VMware, and Active Directory environments; write and ensure scripts are tested to affirm accurate results.
• Document and validate standard operating procedures – capture consistent, industry leading practice allowing for proper distribution of work.
• Monitor incident queue for stale and/or advanced incidents; collaborate on Severity 3 and higher support incidents in conjunction with Level 1 resources.
• Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers.

Golden Valley

• Assist in configuration, implementation, documentation, and maintenance of enterprise systems, hardware and software issue resolution, and installation of applications and network connectivity for approximately 3,000.
• Provide Tier 3 support and resolve advanced application and data issues; monitor remedial actions and ensure issues are corrected; manage incident queue on a weekly rotating on-call schedule.
• Act as Tier 3 escalation point for incidents related specifically to Citrix XenApp and XenDesktop; implement changes to profile management environment.
• Collaborate with peers across network, datacenter, storage, and messaging teams to analyze and remediate business-critical outages.
• Stabilize and enhance Active Directory as an enterprise system.
• Assist to maintain and support VMWare 4.1/5 and ESX host systems.

Minneapolis

• Oversee enterprise systems, hardware and software issue resolution, and installation of applications and network connectivity for approximately 20,000 staff and 60,000 students. Assist in configuration, implementation.
• Provide Tier 2/3 support, act as escalation point, and resolve advanced application and data issues; monitor remedial actions and ensure issues are corrected.
• Collaborate with management, IT leaders, and key personnel to determine IT support priorities and technical roadmaps for projects; develop daily work schedules and ongoing project plans.
• Assess current systems, evaluate processes, and develop recommendations to enhance functionalities.
• Administer MS App-V infrastructure; support sequencing, recipe authoring, and application dynamic suiting.Key Achievements:- Architect, implement, and manage Citrix XenDesktop 5 SP1 environment for 500 desktops..

• Supported end users regarding hardware failures, software conflicts, and connectivity issues; identified, researched and resolved user problems, and administered and supported remote sites.
• Provided Tier 1 / 2 desktop support; managed tickets, resolved failures, and escalated issues.
• Maintained/updated computer objects in Active Directory for 300+ users and over 500 computers; set Group Policy to map network drives, affect user experience, and set registry keys.
• Took ownership of updating multiple primary applications and ensured security policy was sustained.
• Edited MSI install files and created MST transforms.
• Developed, applied, and updated procedural documentation, ensuring information integrity and availability.Key Achievements:- Implemented Configuration Manager operating system and application deployment in support of.

B.S., Computer Science

Activities and Societies: Chi Alpha

B.A., Religion And Philosophy

Activities and Societies: Campus Crusade for Christ, Chi Alpha