Jaysen Mellgren Email & Phone Number

Minneapolis, Minnesota

Minneapolis, Minnesota

Excelsior, Mn

Citrix Manager, responsible for managing the Citrix team, as well as design, implementation, configuration, documentation, and maintenance of Citrix enterprise environment, including ERP business critical system, XenApp 6.0/6.5, XenDesktop 7.X, Netscaler SDX appliances and VPX instances, escalated incident resolution, and installation of applications and network connectivity for 1,000+ concurrent sessions.● Manage Citrix team activities and direct resources.● Engineer net new Citrix Cloud and on-premises infrastructure environment and infrastructure solutions for various business initiatives.● Onboard Citrix Managed Services and transition on-premises infrastructure to cloud managed infrastructure.● Explore and research technology products, work with vendors to renew expiring contracts.● Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers and appliances.

Excelsior, Mn

Sr. System Administrator – Unix, Compute, Storage TeamCitrix SME, responsible for design, implementation, configuration, documentation, and maintenance of Citrix enterprise environment, including hospital portals critical for patient care systems, Presentation Server 4.5, XenApp 6.0/6.5, XenDesktop 7.6, Netscaler appliances, escalated incident resolution, and installation of applications and network connectivity for 5,000+ concurrent sessions.● Engineer net new Citrix infrastructure environment and infrastructure solutions for various business initiatives. ● Explore and research technology products, work with vendors to renew expiring contracts.● Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers and appliances.● Write and deploy scripts to automate repeating tasks and provide health checks for Citrix and Active Directory environments.Key Achievements:- Transition management of Netscaler appliances from Network team; upgrade from v9.3 to v10.5; deploy and configure Citrix Command Center for use in Netscaler administration and maintenance.- Engineer access solution using the Netscaler, enabling images to be viewed securely and remotely over a web client without accessing full internal health system EMR client.- Design, implement, configure and document a XenDesktop 7.6 environment to assimilate all current distinct farms into one environment to maintain.- Build a Powershell script to identify IE sessions that are affecting hosts and set affinity on those processes to avoid all sessions on that server becoming unresponsive.- Seamlessly migrate license model from Device/User to Concurrent User, including servers hosting TIER 0 EPIC medical records systems.- Implement rolling reboot scheme to avoid daily reboot of the XenApp worker server environment.

Minneapolis, Mn

Responsible for configuration, implementation, documentation, and maintenance of Citrix enterprise environment, including Presentation Server 4.5, XenApp 6.0/6.5 and XenDesktop 5.6 infrastructure, incident resolution, and installation of applications and network connectivity for approximately 3,000 users.• Compose Statements of Work to enact patches and updates to the VDI environment; utilize advanced shell configuration environment within server and desktop virtualization platforms.• Identify where scripts are best employed to automate repeating tasks in Citrix, VMware, and Active Directory environments; write and ensure scripts are tested to affirm accurate results.• Document and validate standard operating procedures – capture consistent, industry leading practice allowing for proper distribution of work.• Monitor incident queue for stale and/or advanced incidents; collaborate on Severity 3 and higher support incidents in conjunction with Level 1 resources.• Resolve advanced application issues; document and monitor remedial actions and ensure issues are corrected; evaluate when patches and hotfixes are required and best applied to infrastructure servers.• Identify issues where support contracts are best utilized; communicate with vendors and raise support incidents to resolve issues expediently.Key Achievements:- Primary resource on project to change storage allotment for PVS vDisk store from NAS appliance to local SAN disk for 2000 desktop XenDesktop farm, drastically improving streaming performance and reducing risk of service interruption.- Utilize Powershell and Icacls to set proper permissions on 2000+ user profile folders, without taking a service interruption.- Update Virtual Desktop Agent on personal vDisk desktop group with 1360 desktops, with minimal impact to end users.- Reclaim 30+ TB of SAN disk from non-utilized virtual desktops, develop and document the process for business analyst team member to assist in bi-weekly removal schedule.

Golden Valley

Assist in configuration, implementation, documentation, and maintenance of enterprise systems, hardware and software issue resolution, and installation of applications and network connectivity for approximately 3,000 staff and over 400 servers and appliances.• Provide Tier 3 support and resolve advanced application and data issues; monitor remedial actions and ensure issues are corrected; manage incident queue on a weekly rotating on-call schedule.• Act as Tier 3 escalation point for incidents related specifically to Citrix XenApp and XenDesktop; implement changes to profile management environment.• Collaborate with peers across network, datacenter, storage, and messaging teams to analyze and remediate business-critical outages.• Stabilize and enhance Active Directory as an enterprise system.• Assist to maintain and support VMWare 4.1/5 and ESX host systems.• Coordinate datacenter operations.• Produce documentation for Tier 1/2 and Tier 3 consumption.

Minneapolis

Oversee enterprise systems, hardware and software issue resolution, and installation of applications and network connectivity for approximately 20,000 staff and 60,000 students. Assist in configuration, implementation, documentation, and maintenance of computer and identity management infrastructure.• Provide Tier 2/3 support, act as escalation point, and resolve advanced application and data issues; monitor remedial actions and ensure issues are corrected.• Collaborate with management, IT leaders, and key personnel to determine IT support priorities and technical roadmaps for projects; develop daily work schedules and ongoing project plans.• Assess current systems, evaluate processes, and develop recommendations to enhance functionalities.• Administer MS App-V infrastructure; support sequencing, recipe authoring, and application dynamic suiting.Key Achievements:- Architect, implement, and manage Citrix XenDesktop 5 SP1 environment for 500 desktops. Support Streamed Desktop Collections, Multiple Farms, Load Balancing & High Availability, PowerShell Configuration Tools, VMware Hypervisor Interaction, Streaming to Virtual & Physical Machines, and Provisioning Optimization.- Administer native mode Microsoft SCCM 2007 SP2 R3 architecture for 13,000+ clients throughout state of Minnesota; implement status filter scripts for environment maintenance within Configuration Manager.- Manage enterprise services for Active Directory Domain Services (ADDS) 2008 for over 100,000 user objects and 20,000 computer objects.- Support/guide/lead efforts as Enterprise Administrator for 100 IT support staff regarding Group Policy, Group Policy Preferences, Scripting, PowerShell, general standardization efforts, Operating System and Application Deployment, SQL/WQL query authoring, SQL Reporting Services reports, and more.

Supported end users regarding hardware failures, software conflicts, and connectivity issues; identified, researched and resolved user problems, and administered and supported remote sites.• Provided Tier 1 / 2 desktop support; managed tickets, resolved failures, and escalated issues.• Maintained/updated computer objects in Active Directory for 300+ users and over 500 computers; set Group Policy to map network drives, affect user experience, and set registry keys.• Took ownership of updating multiple primary applications and ensured security policy was sustained.• Edited MSI install files and created MST transforms.• Developed, applied, and updated procedural documentation, ensuring information integrity and availability.Key Achievements:- Implemented Configuration Manager operating system and application deployment in support of over 500 desktops.- Selected out of 11 peers to lead implementation of operating system and application deployment strategy with Active Directory and ConfigMgr.- Assigned by management to architect and evaluate products in desktop virtualization pilots, including implementations of Citrix XenDesktop and VMware View.- Supervised 18 student IT workers repairing personally owned computers in not-for-profit service.- Established reputation for accepting/leading projects; promoted within the department.

B.S., Computer Science

Activities and Societies: Chi Alpha

B.A., Religion And Philosophy

Activities and Societies: Campus Crusade for Christ, Chi Alpha