Provide prompt and detailed support to customers, ensuring compliance with service-level agreements and completion of daily tasks includingContinuously develop knowledge of new trends in technology, current events and in the business and how they may impact our current and future environment. Follow all security procedures and policies and document any lapses in process to maintain a cycle of continuous improvement

Contributed to a secure environment through ongoing vulnerability management.▪ Supported business through successful completion of over 200+ site migrations.▪ Provided support to monthly releases by approving/implementing/rejecting proposed changes.▪ Successfully contributed to the support of multiple projects, driving them to completion.▪ Supported a secure network through management of enterprise firewalls/vpn/load balancers.▪ Managed network monitoring through administration of Solarwinds application.▪ Demonstrated knowledge of various networking concepts by providing continuous daily support.

Provided diligent and prompt support to user endpoint issues consisting of:o Endpoint client and telephony/VoIP issues supporto (MDM) Mobile Device Management support (android and iOS)o Escalated support issues from tier 1 and 2 support teamso Executive/C-Suite IT supportSupported voice engineers with phone provisioning and VoIP client support to enterprise and call center agentsCreation of scripted processes for level 1 and 2 support teams to followContributed to the successful completion of Windows 10 endpoint client upgradeo Configured/Prepared windows 10 PCs for userso Transferred data from received PC to new PCo Schedule pickup/drop-off with user and follow-up to confirm if any issues are presento Created training materials and scheduled training for all of the call center agents and select salespeopleo Led scheduled training for call center agents and salespeopleSupported application teams through code migrations and code reviews for various applications such as: Oracle, WebMethods, Windows IIS, ApacheDeveloped application distribution packages through SCCMUpdated End User support website through Sharepoint administration

o Identifying customer problems to provide an appropriate solution while recommending additional o goods and services to enhance their experience.o Develop relationships with customers to promote brand loyalty and increase customer visitso Create opportunities with customers through identification of future concerns and past experiences in their retail / product experienceo Document negative experiences and identify action plans to regain customer trusto Manage store inventory and cleanliness, maintain displays according to corporate diagrams, ensure successful daily deposits, resolve and follow-up to any open issues/complaints/leadso Develop advertising and sales plans with team members and action plano Role-play customer engagements to prepare for different scenarios and improve team members' effectivenesso Assist Store Manager with identifying growth points within the team and the store

transferred parts between plants for daily processing, documenting the location of transferred parts from source and destinationAssisted with maintenance tasks given from senior team members as well as tasks requested bythe rest of the employees. Demonstrated problem solving in completing irregular tasks with the maintenance teamDelivered parts to and from vendors to complete different processes of the manufacturing process

Recruit participants into the study while screening them for eligibility. Schedule participant appointments and inform them of the necessary steps to be taken prior to the hospital visit, such as which medicine(s) to withhold and for how long. Document the discussions with participants and organize the collected information into aspreadsheet using Microsoft Excel. Translate any documents for participants and interpret between the participant and principle studycoordinator

Collecting on delinquent customer accounts while discussing root causes for the delinquency.Providing empathetic customer service while attending to any customer needs during their difficult time. This regularly included identifying if any issues were present, while maintaining a professional tone, understanding tone throughout call.Ensure proper execution of pre-determined scripts by state and accountEnsure proper disclosure of all information the customer is entitled to and at the end of each contact, properly document the content and results of the call.Participate in call reviews with manager to identify growth points