• Tested all new features in kiosk application updates, ensuring they also passed UAT where applicable.• Ensured quality of APIs utilizing SoapUI / ReadyAPI, Postman, Swagger, and Fiddler tools.• Created Automation testing framework using Sikuli to perform regression testing on the Redbox Kiosk application.• Tested all Kiosk features when performing windows upgrade from Windows 7 to Windows 10 and ensured hardware and software were working as expected. • Performed monthly final stage checks on Redbox kiosk installation software before releasing to field technicians.• Assisted developers with kiosk upgrade from WinForms/Lua to WPF and verified functionality.• Set up test data using SQL for QA environment kiosks which includes inserting, deleting, and updating. Also used SQL for kiosk analytics, data reports, invoices, and transactional data.

• Performed functional testing on Android and iOS web browser (Safari) and mobile applications.• Tested Redbox website on web browsers such as Firefox, Internet Explorer, and Chrome.• Ensured quality of APIs utilizing SoapUI / ReadyAPI, Postman, Swagger, and Fiddler tools.• Tested all new features in kiosk application updates. Ensured UAT passage.

• Performed functional testing on all kiosk UI updates.• Tested Redbox Kiosk upgrades such as touchscreens, PCs, cameras, routers, serial boards, motors, and amplifiers before mass deployment of devices to the field for installation/upgrade.• Performed test documentation and defects using TFS.• Performed maintenance and repairs to employee testing kiosks to provide a quality testing environment.

Supported field technicians remotely with kiosk repairs including repairing communication issues, motor, PC swaps, software installations, touch screen swaps, camera swaps, sensor adjustments / replacements, serial board swaps, and machine wiring harness replacements.

Verified dispatches before sending to field technicians. Trained Level 1 Technicians on replacing serial boards, motors, touch screens, cameras, PCs and using kiosk remote testing tool.

Supported field technicians remotely by replacing touchscreens, cameras, and sensors. Repaired kiosk remotely to diagnose problems using kiosk testing tool. Dispatched field technicians to repair inoperable kiosks.