John Gaffney Email & Phone Number

Kittery, Me, Us

West Kingston, Ri

- Provided documentation services for the entire engineering department, supporting multiple teams working on separate projects- Worked as sole writer on a project and as a member of a team. Last surviving member of a four-person technical writing department.- Researched and wrote installation guides, user guides, API documentation, context-sensitive help systems, release notes, and readme files for translation, print and online- Coordinated documentation reviews, translation projects, and releases to website and manufacturing - Performed copyediting for remote writers; enforcing grammar, tone and adherence to internal style guide - Created and maintained documentation through multiple release cycles of multiple products - Created multi-lingual documentation and software CDs with contents, HTML front end, and CD artwork - Tested documentation using the product (and the product using the documentation)

Waltham, Ma

- Created and updated complete documentation set for enterprise-level software product through multiple major and minor releases- Researched and wrote installation guides, user guides, administrative guides, API documentation, context-sensitive help systems, release notes, and readme files- Worked as the sole technical writer for four years - Tracked schedules in MS Project, wrote documentation plans and content specifications, and coordinated both technical and cross-functional documentation reviews- Improved the clarity and succinctness of the product installer dialog text - Used single-sourcing to generate multiple versions of a single book - Generated a context-sensitive help system and user guides from a single set of documents - Improved the usability of the software and initial customer experience by devising a flowchart and checklist to simplify a complex installation procedure