Jose Varela Email & Phone Number

Washington DC-Baltimore Area

East Hanover, New Jersey, United States

• Global Operator for all North America sites for client, answering an average of 175 calls per business day.
• Responding to facilities related client inquires and concerns for the East Hanover location. Ensuring timely and quality service delivery. Following up with client to ensure customer satisfaction.
• Creating work orders and assigning work orders to multiple technicians, subcontractors and vendors. Communicating work orders to technicians and assisting management in resolving problems.
• Providing/updating reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Maintaining files on work orders, proposals, and department files.
• Partnering with vendors on work order and billing procedures. Processing invoices and ensures proper cost center coding.

Nutley, New Jersey, United States

• Fulfilling clerical responsibilities as assigned which may include sending and receiving patient medical records, obtaining lab results, hospital notes, referral information, etc. Completing forms and requisitions as.
• Maintaining a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Assisting in the maintenance of medical charts.
• Scheduling procedures or work in conjunction with verifying times with patients; preparing charts, pre-admissions, and consent forms as necessary.
• Performing and maintaining appointment scheduling. Adjusting and confirming patient appointments.
• Performing registration of patients as well as update patient demographic and insurance information.

• Interviewed and admitted patients in accordance with hospital policy.
• Ensured accurate collection of patient demographics.
• Responsible for registration, completing all required forms, collecting all applicable co-pays, deductibles, and co-insurance.
• Verified insurance claims through HDX system.
• Knowledge of medical terminology and insurance policies