Jackie Middleton Email & Phone Number

Remote

Drive efficiency and effectiveness, creating standardization and guidelines within the Information Systems department. Leveraging the IS Center of Excellence as a mechanism to push initiatives forward, define operating procedures and standards, and facilitate discussions on departmental challenges, I played a key role in ensuring seamless operations and continuous improvement.Key achievements: - Created a Ted Lasso themed adoption campaign to engage and educate our teams on Microsoft Teams functionality, provide standards and best practices, and training resources. 35% of a department of 140 peers were engaged and gave positive feedback on the experience. - Revamped New Hire departmental Onboarding to include a self-service hub accessible to all incoming employees, designed and hosted in Confluence. - Creation of departmental training courses using “Articulate” software.

King Of Prussia, Pennsylvania, United States

Oversee the development and implementation of the strategic plans that govern the operations of the Customer Marketing and internal customer strategy initiatives. Work with cross-functional teams to identify and advocate for the optimal execution of performance enhancement opportunities affecting Marketing, Sales, Product, Customer Success units. Manage full project lifecycles, from inception to completion, to ensure that all objectives are met to the highest possible standards for achieving customer success.Key Achievements:- Designed & launched a customized onboarding campaign for a high-value government client using the Influitive platform;- Refining Marketing Operations and Project Management for a fully remote company;

Westlake, Oh

Set project scopes, delegated assignments, and monitored the progress of all tasks for internal implementation projects and application solution development so that all objectives were met on time and within budget. Coordinated logistics to streamline workflow between project teams working on software upgrade, process improvement, and best practices documentation tasks.

Westlake, Ohio

Performed comprehensive quality assurance (QA) testing, documented findings, and engaged directly with clients to resolve operational concerns for specific modules. Identified improvement opportunities using functional and architectural understanding of modules, including awareness of database tables, API infrastructure, and impact on performance.

Westlake, Ohio

Strong organizational skills and dedication are what drives an Inventory Specialist, working at the heart of the Apple Store. - Taking charge of the store's entire inventory: products, parts, tools, supplies, and everything else. - Ensuring my team had the support, knowledge, and resources required to maintain product availability, completing inventory tasks, and keeping the stockroom organized as new products arrive. - Able to think quickly and perform problem-solving skills within changing conditions. - In constant contact with management and leadership teams, sharing data on the status of products and parts. - Observing guidelines to allow secure access to products and movement through the stockroom.

Westlake, Ohio

Worked closely with clients to understand their specific product needs and tailored services to meet their unique requests. Identified and presented solutions using expert knowledge of products. Advised clients on potential enhancements to existing service. Created an approachable, comfortable environment that offered exceptional customer experiences through caring support.

Causeway Bay, Hong Kong

Working for I-Square education, I wore many hats. As a teaching assistant, ensuring classes ran smoothly and effectively were a major part of my responsibilities. Teaching K1-K3 classes, providing supporting class materials and responding to students needs. As a curriculum supervisor, I created and maintained course materials for the majority of classes provided at the language center. Created and illustrated a course reading book series for young ESL learners as well as assisting with the creation of flyers and miscellaneous promotional materials. - Creating a dynamic and engaging curriculum that incorporated traditional and progressive elements suited for ESL learners. - Promoting a fun and safe environment to encourage learning and discovery.

Japanese Studies

Activities and Societies: International club member

Baccalaureate, Literature

Activities and Societies: Audio Visual & Social Media Club