Jackie Middleton

Jackie Middleton Email and Phone Number

Process Improvement | Creative Generalist | Project Management @ Hyland
westlake, ohio, united states
Jackie Middleton's Location
United States, United States
Jackie Middleton's Contact Details

Jackie Middleton work email

Jackie Middleton personal email

About Jackie Middleton

As an accomplished project manager in the tech industry, I have a proven track record of successfully managing teams and operations to deliver top-quality customer success, client advocacy, and business development initiatives. With a wealth of progressive experience, I am highly skilled in directing large-scale operational processes that span multiple cross-functional teams.Throughout my career, I have launched innovative programs that have expanded business visibility and raised revenue gains, while promoting a work culture that thrives on continuous improvement. My analytical nature enables me to make critical decisions, assess risks, and make quick adjustments to ensure all deliverables meet or exceed expectations with client satisfaction as the top priority.I am passionate about developing and implementing client service strategies and supervising teams for continual operational excellence. If you're looking for a driven and results-oriented leader to join your team, I would welcome the opportunity to discuss how I can contribute to your organization's success.

Jackie Middleton's Current Company Details
Hyland

Hyland

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Process Improvement | Creative Generalist | Project Management
westlake, ohio, united states
Website:
onbase.com
Employees:
3312
Jackie Middleton Work Experience Details
  • Hyland
    Internal Project Manager Ii, Ga Is Center Of Excellence
    Hyland Oct 2021 - Present
    Remote
    Drive efficiency and effectiveness, creating standardization and guidelines within the Information Systems department. Leveraging the IS Center of Excellence as a mechanism to push initiatives forward, define operating procedures and standards, and facilitate discussions on departmental challenges, I played a key role in ensuring seamless operations and continuous improvement.Key achievements: - Created a Ted Lasso themed adoption campaign to engage and educate our teams on Microsoft Teams functionality, provide standards and best practices, and training resources. 35% of a department of 140 peers were engaged and gave positive feedback on the experience. - Revamped New Hire departmental Onboarding to include a self-service hub accessible to all incoming employees, designed and hosted in Confluence. - Creation of departmental training courses using “Articulate” software.
  • Databank Imx
    Customer Success/Customer Marketing (Remote)
    Databank Imx Jan 2019 - Oct 2021
    King Of Prussia, Pennsylvania, United States
    Oversee the development and implementation of the strategic plans that govern the operations of the Customer Marketing and internal customer strategy initiatives. Work with cross-functional teams to identify and advocate for the optimal execution of performance enhancement opportunities affecting Marketing, Sales, Product, Customer Success units. Manage full project lifecycles, from inception to completion, to ensure that all objectives are met to the highest possible standards for achieving customer success.Key Achievements:- Designed & launched a customized onboarding campaign for a high-value government client using the Influitive platform;- Refining Marketing Operations and Project Management for a fully remote company;
  • Hyland, Creator Of Onbase
    Project Manager Ii, Research & Development
    Hyland, Creator Of Onbase Nov 2015 - Dec 2018
    Westlake, Oh
    Set project scopes, delegated assignments, and monitored the progress of all tasks for internal implementation projects and application solution development so that all objectives were met on time and within budget. Coordinated logistics to streamline workflow between project teams working on software upgrade, process improvement, and best practices documentation tasks.
  • Hyland Software
    Senior Test Technician
    Hyland Software Sep 2012 - Nov 2015
    Westlake, Ohio
    Performed comprehensive quality assurance (QA) testing, documented findings, and engaged directly with clients to resolve operational concerns for specific modules. Identified improvement opportunities using functional and architectural understanding of modules, including awareness of database tables, API infrastructure, and impact on performance.
  • Apple Retail
    Inventory Specialist
    Apple Retail Dec 2011 - Aug 2012
    Westlake, Ohio
    Strong organizational skills and dedication are what drives an Inventory Specialist, working at the heart of the Apple Store. - Taking charge of the store's entire inventory: products, parts, tools, supplies, and everything else. - Ensuring my team had the support, knowledge, and resources required to maintain product availability, completing inventory tasks, and keeping the stockroom organized as new products arrive. - Able to think quickly and perform problem-solving skills within changing conditions. - In constant contact with management and leadership teams, sharing data on the status of products and parts. - Observing guidelines to allow secure access to products and movement through the stockroom.
  • Apple Retail
    Specialist
    Apple Retail Feb 2011 - Dec 2011
    Westlake, Ohio
    Worked closely with clients to understand their specific product needs and tailored services to meet their unique requests. Identified and presented solutions using expert knowledge of products. Advised clients on potential enhancements to existing service. Created an approachable, comfortable environment that offered exceptional customer experiences through caring support.
  • I-Square Education
    Teaching Assistant & Curriculum Supervisor
    I-Square Education Sep 2008 - Jun 2010
    Causeway Bay, Hong Kong
    Working for I-Square education, I wore many hats. As a teaching assistant, ensuring classes ran smoothly and effectively were a major part of my responsibilities. Teaching K1-K3 classes, providing supporting class materials and responding to students needs. As a curriculum supervisor, I created and maintained course materials for the majority of classes provided at the language center. Created and illustrated a course reading book series for young ESL learners as well as assisting with the creation of flyers and miscellaneous promotional materials. - Creating a dynamic and engaging curriculum that incorporated traditional and progressive elements suited for ESL learners. - Promoting a fun and safe environment to encourage learning and discovery.

Jackie Middleton Skills

Quality Assurance Troubleshooting Photoshop Customer Service Time Management Adobe Creative Suite Onbase Self Starter Creativity Trello Project Management Software Project Management Project Planning Scrum Enterprise Content Management

Jackie Middleton Education Details

  • Université Michel De Montaigne Bordeaux 3
    Université Michel De Montaigne Bordeaux 3
    Japanese Studies
  • Institution Notre Dame Bordeaux
    Institution Notre Dame Bordeaux
    Literature

Frequently Asked Questions about Jackie Middleton

What company does Jackie Middleton work for?

Jackie Middleton works for Hyland

What is Jackie Middleton's role at the current company?

Jackie Middleton's current role is Process Improvement | Creative Generalist | Project Management.

What is Jackie Middleton's email address?

Jackie Middleton's email address is jm****@****imx.com

What schools did Jackie Middleton attend?

Jackie Middleton attended Université Michel De Montaigne Bordeaux 3, Institution Notre Dame Bordeaux.

What are some of Jackie Middleton's interests?

Jackie Middleton has interest in Social Services, New Technology, Cooking, Languages, Art, Human Rights, Animal Welfare, Travel, Arts And Culture, Health.

What skills is Jackie Middleton known for?

Jackie Middleton has skills like Quality Assurance, Troubleshooting, Photoshop, Customer Service, Time Management, Adobe Creative Suite, Onbase, Self Starter, Creativity, Trello, Project Management, Software Project Management.

Who are Jackie Middleton's colleagues?

Jackie Middleton's colleagues are Jamie Kaluza, Kartik Vootla, Jeremy Kovacevic, Meghan Nowlin, Sabyasachi Sen, Mustufa Khan, Thiago Vegi, Mba, Pmp.

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