Justin Smith Email & Phone Number

Chandler, Az, Us

Phoenix, Az

Tempe, Arizona, United States

Tempe, Az

Phoenix, Arizona, United States

*My role as a Senior Customer Service Representative (CSR) was primarily one of intracompany communications.*Mentoring and training of new hires and junior CSR’s.*Experience with supervising and scheduling of CSR's*Delegation of e-mail requests sent to our general customer service mailbox.*Administrative department duties, such as timecard approval, scheduling.*Preparation and compilation of Standard Operating Procedures for the Customer Service Department.*Member of Acquisition & Retention Team (ART), with focus on preparing product marketing campaigns to target new customers or those deemed “at-risk” for leaving. Submitting concept, price, and artwork to Marketing department*Member of the Training Team, with a primary function of instructing newly hired Account Executives.

Somerset, Ky

*Desktop Support (Windows, Microsoft Office)*Wired and Wireless Networking*Hardware replacement/upgrades*Server maintenance and backup*QuickBooks Enterprise administrator (upgrades, security, backup)*Research from MAS90 legacy accounting system*Performed physical inventory and adjustments*Additional business research, as directed*Stormwater run-off collection for EPA compliance*Plastic melt-flow analysis & material bulk-density calculations

Lexington, Kentucky

• Principal project team member for data-cleansing of records and transition a planning for migration to SAP, allowing for direct reporting across multiple regions worldwide.• Performed cost-accounting for research antibodies, calculation and roll-up of costs in bills of materials• Collated data and distributed daily reports to the entire division and senior upper management• Supervised customer service department

Bachelor Of Science (Bs), Biology

Associate Of Science (A.S.), Pre-Pharmacy Studies