Jacob Miller Email & Phone Number

Indianapolis, Indiana, United States

• Responsible for the management and administration of security-related systems and applications. This includes performing coordinated network penetration tests, system/application vulnerability assessments, risk.
• Firewall policy management
• Management and administration of security-related systems and applications
• Performing or coordinating… Show more Responsible for the management and administration of security-related systems and applications. This includes performing coordinated network penetration tests, system/application.
• Performing or coordinating penetration tests and vulnerability scans
• Systems administration tasks (deployment, patching, configuration, and scanning)

Indianapolis, Indiana, United States

Genesys contracted Infosys to manage the operations for PureConnect Cloud, so a lot of the roles and responsibilities as Sr. Engineer along with adding a few new ones with the transition. This includestraining a whole new engineering team on Genesys technologies and processes.

Indianapolis, Indiana Area

We ensured the success amongst all CaaS (Communication As-A-Service) customer deployments and served as the technical, go-to resource for the CaaS and Professional Services project teams. I am responsible for delivering Genesys Cloud solutions for large customers, strategic accounts, and/or Partners. This position is responsible for developing a high level.

Indianapolis, Indiana, United States

- Primary Engineer Responsibility: PureConnect Cloud- Troubleshoots and remediates production customer impacting issues in PureConnect Cloud- Installs, maintains, and updates relevant application on servers- Creates detailed documentation outlining team and technical processes for global teams

Indianapolis, Indiana Area

Be the direct point of technical contact to provide high quality Software and Hardware support for Interactive Intelligence (ININ) solutions to engineers from our customer community.Participate in onsite/remote professional and field support services activities as required. Be part of Automatic Call Distribution (ACD) queue to work and resolve level 2 and.

Brickyard, Indiana

• Directly manages 17 Sales Representatives and Technicians in profitability and performance of the department through use of designated scorecards and assessments
• Provide on-going coaching, training and development of Agents and other store personnel as needed to achieve goals and high standards of customer service
• Recruits, interviews and selects employees qualified in a technical facet to sell and positively promote Best Buy/Geek Squad brand
• Promotes teamwork and maintains a… Show more
• Promotes teamwork and maintains a positive work environment Show less

Avon, IN

Duties Included: Troubleshooting and repairing consumer/small business computers, installation and configuration of various software, knowledge and understanding of various software to include, but not limited to: XP/Vista/7 and Mac OS, all major spyware/virus apps and infestations and Microsoft Office