Jacqueline Johnson Email & Phone Number

Anaheim, California, United States

- Create customer accounts by taking demographics over the phone or through fax. - Knowledgeable in ERP system. - Knowledge of Ostomy, Urology, diabetic & Incontinence products. - Friendly, forward-thinking attitude. - Answers and initiates telephone calls with patients. - Training in services offered through various insurances. - Ability to troubleshoot patient issues and resolve them on the call. - Communicate effectively and professionally with patients, teammates, healthcare professionals and sales team. - Use of Microsoft Office, Teams, Excel, and Word.

Ontario, California, United States

- In office litigation desk.- Answers and initiates telephone calls as required.- Maintains hearing calendar for multiple departments.- Maintains open communication with 40+ claims assistants, adjusters, and supervisors.- Assists with overflow from other departments.- Sends reminder emails.- Conducts computer data entry and processing.- Prepares spreadsheets and documents in software applications.- Processes returned letters and unidentified mail.- Maintains clean desk and correctly disposes of sensitive documents.- Supports the organization's quality program(s).- Maintains knowledge of office equipment.

Rancho Cucamonga, California, United States

- Investigates and evaluates fraud by contacting cardholders.- Handles inbound and outbound calls from cardholders, financial institutions, and internal departments, giving highest priority, over all other projects and internal tasks, to customer calls and requests. Treats each caller with respect, enthusiasm, and professionalism.- Enters and maintains accurate case detail reports for all alerts received and reports type of fraud on each occurrence.- Able to fully comprehend and interpret case management system to assist and answer client and member questions and resolve cases.- Maintain working knowledge for all applications and products.- Review trends across single and multiple financial institutions.- Quick and thorough analysis of information.- Correct handling of sensitive consumer data.

Rancho Cucamonga, Ca

- Order merchandise to replenish shelves.- Create attractive and functional displays.- Have knowledge of current merchandise, policies, and practices.- Answering customer questions on phone and in person with correct and current information.- Removing, disposing, and handling of items that are no longer sold.- Lead floor over cosmetics, bath, cleaning, gardening, and pet’s department.- Keeping store clean, safe, and free of distracting debris.- Operation of POS machine.- Replying to emails in professional and timely manner.

Rancho Cucamonga, Ca

- Assist customers with computer issues, resume building, and general questions.- Performed office duties such as, data entry, copy making, printing, and faxing.- Performed receptionist duties such as, answering phones, and customer intake.- Conducted one-on-one customer interviews.- Describe in detail workshops, orientations, and services offered.- Handled confidential customer information.

Baldwin Park, Ca

- Greet and address customers in friendly manner.- Assist in finding items throughout the store.- Processed customer payments by cash, check, credit or debit.- Cross trained in customer service to handle returns, exchanges, money orders, processing checks, and MoneyGram.- Experience in departments such as, pharmacy, jewelry, electronics, cosmetics.- Operation of POS system.- Correctly trained new cashiers.- Managed sorting and putting back misplaced items.

Ontario, Ca

- Have current information on upcoming and existing devices.- Explaining and understanding current and previous and current rate plans, and product prices.- Ability to make price changes.- Take and correct store inventory.- Have knowledge of current devices to right fit customer to phone, rate plan and accessory needs.- Kept clean, organized, and orderly workspace.- Created nightly deposits.- Correct demonstration of opening and closing procedures.- Accepting and shipping merchandise.

Bachelor'S Degree, English

Associate’S Degree, English Language And Literature, General, 3.5 Gpa

High School, Secondary Education, 3.2 Gpa

Activities and Societies: AVID Student