Jessica Jones Email & Phone Number

• Oversee daily operations with special attention to customer service standards pursuant to quarterly distributed expectations• Monitor service times/productivity and provide support and for forty-two direct reports• Developed team member performance initiatives in order to increase company database • Streamlined dialogue between executive leadership and front line employees to include Player Service Senior Agents.• Direct fluid, weekly promotions giveaways and sweepstakes • Co-write departmental policies and update procedures to maintain competitive edge on service times.• Provide daily solutions for escalated disputes improve and further build customer relationships.

Greater Philadelphia Area

• Collaborated with fellow Senior Agents to create and facilitate departmental training program.• Assisted leadership team with recruiting incoming front line personnel.• Monitored overall progress of newly hired employees throughout 90 day intake period• Liaised between departmental leadership team and front line agents to improve communication and impact team morale.

Greater Philadelphia Area

*Daily troubleshooting on slot floor*Enhanced problem solving skills by providing effective solutions before escalating to management.*Assisted with daily promotional giveaways and sweepstakes. *Updated customer database, explained and assisted guests with daily offerings*Represented company at citywide marketing events to promote current offers and increase customer database*Responsible for department newsletter and communication board.

Greater Philadelphia Area

Provided customers with a need-specific shopping experience pursuant to company quotas in a competitive, sales driven environment.

Bachelor'S Degree, Communication, General, Speech Communications And Rhetoric

Activities and Societies: President of the Black Student Union

Education record

Activities and Societies: African America Student Union