Jill Mcarthur Nguyen Email & Phone Number

Irvine, California, United States

• Collaborated with cross-functional teams to enhance the onsite and zRetreat experience, creating custom visual assets for national utilization.• Executed internal events, managed volunteer partnerships, and collaborated on special projects.• Designed on-brand deliverables, managed vendor coordination and physical graphic installations for multiple Zillow sites.• Developed and implemented SOPs in partnership with internal and external teams to improve overall onsite experience and aesthetics.• Strengthened ZG culture through collaboration with volunteer partners and coordination of internal events, fostering positive relationships at all organizational levels.

Irvine, California, United States

• Managed site operations for two locations in Irvine, CA and Scottsdale, AZ, overseeing facility maintenance, vendor relationships, and employee provisions.• Established and maintained relationships with key vendors such as Flagship, BlueStar, Amazon, and Cintas to ensure smooth facility operations and supply chain management.• Acted as a liaison with building management to address operational needs, maintenance issues, and improvements for quality of life enhancements.• Orchestrated internal culture events and amenities, including office decor, music, weekly lunches, and social hours, fostering a positive work environment.• Directed daily facility operations for over 75,000 sqft of office space, including janitorial services, HVAC, electrical, and pantry maintenance.• Collaborated cross-functionally with IT, HR, recruiting, and management teams to facilitate seamless onboarding and departure processes for employees.• Led special projects related to office facilities, such as new office development, office moves, and refurbishments, ensuring minimal disruption to operations.• Implemented system improvements and resolved complex issues to enhance efficiency and streamline processes in facility management.

Long Beach, Ca

• Performance Education Workshops to promote social change by using live, high energy, socially adaptive theater to re-create difficult real world situations so that the audiences can rehearse pro-active responses. • Provide a safe space for discussion and practice which empowers audiences to explore new, positive ways to respond to conflict and step up as active bystanders. • Preventing violence, addressing retaliation or challenging toxic ideologies, Pure Praxis designs each program to give audience members the tools to change the outcome of future conflicts both creatively and effectively.

Anaheim, California, United States

• Oversaw & managed all retailer order communications via EDI transmissions.• Ensured all purchase orders were accurate in pricing & managed all account invoicing, along with any discrepancies.• Created sales reports & collected data for Chief Revenue Officer & Chief Financial Officer to gain insight on KPIs.• Managed two EDI platforms supplying for Target Corporation, Whole Foods Markets, Kroger, Walmart, iHerb & more.• Worked closely with logistics team & national distributors to ensure all transactions were complete & all aging receivables were up to date.• Managed & scheduled all national retailer demonstrations for our consumers in store.• Designed & created all training documents for KOS representatives in the field.• Handled all event & trade show tasks, from booth selection, hiring contractors, scheduling & working with trade show union entities.• Designed on-brand marketing assets for buyers, consumers & partners using Adobe Creative Suite.• Planned & executed team bonding events whether virtually or off site.• Designed & managed swag for on-boarding team members to ensure a welcoming work environment.• Scheduled luncheons for visiting vendors and out of colleagues.• Created an inviting work space by adding artistic and natural elements to the office.

Costa Mesa, California Area

• Listened & uncovered customers' needs to provide a solution that best worked for them while staying within their desired budget.• Scheduled over 100 Genius Bar appointments daily & coordinated walk-ins efficiently to reduce wait time.• Successfully liaised between departments, being the bridge for the customer keeping their experience seamless.• Delivered focused & engaging customer experiences in a heavy traffic environment, ensuring all customers were acknowledged & needs were met.• Encouraged customers to learn about their devices to nurture their personal technological growth.• Maintained inventory & visual merchandising by anticipating needed supplies keeping store fully stocked and presentable.• Advised, sold, & set up new devices for everyday use.

Huntington Beach, Ca

• Right-hand to CEO by conducting staff meetings, external conference calls & communicating on his behalf.• Book travel reservations, venues & catering solutions for off-site meetings and team morale events. • File expense reports for CEO, marketing & sales departments.• Schedule & manage all content creation for catalogs, press releases, account support & social media via Outlook calendars.• Facilitate all department meetings for campaign concepts & distribution of tasks.• Design & merchandise pop-up shops / trade show activations with detailed reporting to measure results.• Work with e-commerce team to strategize online marketing, promotions, sales and UX design.• Map & execute marketing campaign plans for seasonal, collaboration, SMU & event launches.• Schedule product placement for musicians, artists, actors, television hosts & celebrities.• Constantly adapt to fast-paced, start-up environment while maintaining high morale & planning all company culture events.• Personal outreach for future collaborations & campaigns to further broaden audience reach.

Huntington Beach, Ca

• Manage all online sales channels, inventory maintenance, email marketing & sale schedules, providing bi-weekly reports for the CFO & CEO on 5 different brands.• Supported executives on projects, data tracking, and administrative tasks with quick-thinking and resourcefulness.• Managed complex launch schedules and facilitated communication and logistics.• Create meeting & sales agendas for time management & accountability.• Head customer engagement by providing chat schedules and CRM tools for the team.• Successfully improve department workflow by establishing standard operating procedures to maximize efficiency.• Troubleshoot all back-end technical issues to improve the consumer experience.• Design, write copy & strategize marketing for new collections, promotional sales & pop-up events.• Update website & social media platforms to maintain visual consistency for current campaigns.

Hollywood, Ca

• Provide research, clerical & personal support for the Marketing Director.• Collect & analyze screening data for event coordinators.• Create schedules for the street team throughout Los Angeles & Orange County.• Market & manage local screenings for companies, such as, Disney, Warner Brothers, Universal, Paramount, 20th Century Fox, DreamWorks & more.• Production assistant for red carpet events & movie premiers.• Conduct grassroot research for marketing campaigns.

Hawthorne, California, United States

Westminster, California

La Quinta High School McGarvin Intermediate

Bachelor Of Liberal Arts, Communication And Media Studies, Cum Laude

Activities and Societies: Sigma Phi Omega, InterACT Troupe, Dean's List, Studied Abroad-Sigma Phi Omega: Social Chair '11-'13, Sergeant.

Graphic Design & Communication Studies

-Barbara Bullard Excellence in Communication Studies -President's List -Art Director of Snowboarding Club