John Michael Mercado Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screening candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building .• Makes recommendations on additional candidate pools and recruiting techniques, after evaluation market conditions.

• Assisting customers on their credit card needs and concerns, while establishing an effortless experience by providing the best possible solutions for different problems relating to both VISA and Mastercard.• Facilitating the apprenticeship of new-hires by delivering knowledge and hands-on experience based on the flow of the business process.• Assisting agents in decision making and guiding them to properly solve customer concerns based on the appropriate business process.