John Offergeld, Pmp Email & Phone Number

Port Orchard, Wa, Us

Keyport, Washington, United States

★ Led a SharePoint cloud migration initiative, supporting a team of 9 staff members, ensuring that all data was assessed for transferability, eliminating any antiquated data, and reducing transfers by 20 gigs. ★ Partnered with > 20 stakeholders to streamline communication among teams throughout the data migration process, implementing a user-friendly process, and reducing storage space from 11 terabytes to 5.6 terabytes (a $250K savings).★ Oversaw a portfolio of 400+ server deployment, removal and transition responsibilities on contracts valued at >$25MM per year, ensuring 100% of projects were completed on time and 10%+ were completed underbudget.★ Managed cross-functional technical teams of up to 7 staff, responsible for the administration of 30+ SQL servers, including secure standalone servers, ensuring 99.99% uptime on mission critical applications for 2000+ users.★ Ensured consistently high performance for individual team members and overall projects, achieving 100% of organizational set KPIs and having a staff retention rate of >90% year-over-year.★ Spearheaded a series of cost optimizations, including the major transition of a client SharePoint 2010 to SharePoint 2019 server, saving > $325,000 in expected migration fees.★ Implemented a series of PowerShell scripts which remediated more than 1400 server vulnerabilities across multiple networks, driving a $200,000+/yr labor savings.

Silverdale, Wa

★ Led a portfolio of network administration and hardware asset management projects on assets valued in excess of $20MM, managing a cross-functional team of 6 technical staff responsible for hardware deployment and client services.★ Deployed more than 800 workstations, 140 commercial multi-function LaserJet Printers, and 100 end-user network connections, completing the average project 5% ahead of schedule and between 5-10% underbudget.★ Spearheaded a series of operational improvements across multiple sites, including driving a 33% increased production speed via network optimizations ($100,000 value) and a new image deployment procedure ($40,000 labor savings).★ Launched the organization’s rapid response to COVID-19, successfully deploying the organization’s remote VPN and VDI initiatives, allowing for a $2.5MM in operational cost savings without impacting productivity.

Silverdale, Wa

★ Managed a suite of IT asset management projects, overseeing asset management on $18MM worth of equipment and building new tracking systems for lifecycle management and loss prevention on 1500+ devices.★ Operated the organization’s cybersecurity regulation and compliance databases for 1800+ users, ensuring accuracy of training certifications and supporting talent development initiatives across tailgating, shoulder surfing, phishing, etc.

Bremerton, Washington, United States

★ Delivered, installed, and maintained over 400 PC’s, laptops, printers, and related peripherals across the Olympic College enterprise domain.★ Installed, imaged, and upgraded Windows 10 operating systems and all required software including Office 365, Adobe Suite, VMware, etc., for all PC’s and laptops on campus.★ Responded to hundreds of trouble calls, diagnosed, and replicated reported issues, and used problem solving skills to resolve software and hardware issues.★ Actively communicated with customers to understand their concerns, troubleshoot, and resolve reported issues, and verify customer satisfaction upon completion of repairs.★ Ensured thorough documentation of all changes, modifications, repairs, and maintenance completed, with strong attention to detail, ensuring all parties involved have a documented history of work completed through iSupport Help Desk software.★ Ensured the security of end-user equipment and network assets through strong password management, Active Directory Group Policy, and Deep Freeze Enterprise Software.

Seattle, Wa

★ Grew a SaaS book of business from $0 to more than $500,000 in annual recurring revenue in less than 2 years’ time, ensuring a client retention rate of >85% and a client satisfaction of 95%.★ Deployed multiple operational process projects, including a customized excel based database to allow for more accurate sales costs for customers, the innovation was deployed organization wide and drove $10MM+ in productivity sales.

Olympia, Wa

★ Oversaw training and development for more than 250 staff on technical topics including advanced electronic communications with a 97%+ certification achievement of staff.★ Led operational acquisitions, leading negotiations, implementation, and management of more than $20MM in annual technical acquisitions for the Marine Corps, saving an average of $2MM in cost savings through strategic RFPs.

★ Trained, supervised, and mentored two assistant training managers and over two dozen training supervisors who, in turn, lead organizational training for 242 employees with a 95% completion rate. ★ Managed, conducted, and reported all required foreign country pre-travel safety training for 214 employees. ★ Mentored over 180 employees and guided them in the enrollment and successful completion of advanced electronic communications skills courses such as Microsoft, Cisco, Novell, Oracle, Etc. ★ Planned, coordinated, and managed all company training events from safety classes and physical fitness events, to career development courses. ★ Appropriated support requests from outside organizations and negotiated the temporary loan of multi-million-dollar communications equipment and personnel in support of local and international training events. ★ Mentored employees in career progression by enrolling them in job related advanced correspondence courses and proctoring end-of-course exams.

★ Maintained and accounted for $4,500,000.00 worth of cryptographic communications equipment while in a remote, hazardous area over a 6-month period. ★ Managed 4 employees and provided non-stop secure communications support for outside organizations via Support Wide-Area Network (SWAN), Wireless Point-to-Point Link (WPPL), Global Broadcast System (GBS), and Secure Mobile Anti-jam Reliable Tactical Terminal (SMART-T) devices. ★ Planned and directed the physical and virtual network layout and installation of fiber optic cables, 80 Ethernet cables, routers, switches, over a dozen end user computers, secure VHF/UHF radios, and secure telephones for a newly built headquarters facility with no loss of communications during transition. ★ Mentored employees in career progression by enrolling them in job related advanced correspondence courses, proctoring end-of-course exams, and cross-training them on communications equipment outside of their formal occupational education. ★ Experienced in Microsoft Office, Microsoft Exchange, Windows Server 2003, and Cisco switch and router configuration.

★ Responsible for the accountability, security, transportation, and safe delivery of $13,000,000.00 of cryptographic communications equipment and 7 employees while traveling through multiple foreign countries under hazardous conditions. ★ Planned, directed, and supervised the installation of over 250 Ethernet cables, 3 distribution switches, and 12 access switches, providing secure internet communications for both local and foreign organizational headquarters. ★ Managed over 2 dozen employees, ensuring servers, routers, switches, and end user assets were constantly functioning properly. ★ Responded to and resolved over 100 end user and network related trouble calls ★ Planned for, purchased, and distributed 25 new computers throughout the organization, replacing antiquated equipment and increasing the productivity of employees. ★ Utilized Windows Group Policy and adjusted Windows Registry values via Active Directory Domain Controller to ensure network-wide security.

★ Reconstructed a 4-computer tax center into an instructional classroom with 17 workstations and a dedicated Windows 2003 Server saving the Marine Corps Institute $6000.00 that would have been spent on the purchase of new equipment. ★ Upgraded the Primary Domain Controller for a Windows NT Domain to a Server 2003 Active Directory Domain Controller greatly improving the efficiency of the domain.★ Installed Cisco routers and access switches in 3 networking closets, installed over 100 CAT5e cables, and deployed workstations and IP phones to end-users in a newly erected annex-building for Marine Barracks Washington.★ Successfully responded to and resolved countless trouble calls for the 517 users within the enterprise domain. ★ Received, assessed, and deployed Information Assurance Vulnerability Alert (IAVA) patches ensuring the network security of 30 servers and 328 personal computers. ★ Planned and directed the replacement of 328 antiquated legacy computers to the Navy Marine Corps Intranet (NMCI) computers.★ Built a software distribution server consisting of 178 applications so as to streamline the installation of applications on all computers within the network.