Jessica Rae Email & Phone Number

Seattle

Lake Forest, Ca.

Managed Customer Service/Sales Support staff responsible for servicing all wholesale and web-based retail consumers in order processing, product & billing inquiries.• Reduced Customer Service staff by 50% while managing to enhance overall customer experience through streamlined email and phone support.• Instrumental in the development and implementation of a custom in-house allocation system; improving order turn time and increasing fill rates.• Established and documented standard procedures related to accounting, shipping/receiving and quality control; increasing inventory accuracy and identifying new sales opportunity.• Negotiated service agreements during new account on-boarding and maintained existing relations with all major accounts.

Los Angeles, Ca.

Serviced all wholesale accounts including domestic boutiques, majors, off-price and International.Performed all EDI, and inventory allocation.Assisted in the training of Shipping Manager in effort to instill best practices, re-enforce account-specific routing guide procedures, and prevent controllable chargebacks.Trained Production Data Entry Clerk on Style Master, UPC creation, and thorough understanding of QRS/GSX guidelines.

Culver City, Ca.

Managed a Customer Service staff of 3.Serviced all major accounts.Teamed with Production to ensure timely delivery of product.

Los Angeles, Ca.

• Serviced all wholesale accounts including domestic boutiques, majors, off-price and international distributors.• Managed all EDI processing and inventory allocation.• Brought shipping in-house, saving storage costs and improving turn time. Coordinated physical move of inventory, hired warehouse employees and negotiated carrier rates.• Instrumental in establishing standard operating procedures.

Commerce, Ca.

Managed 3 full-time and 1 part-time Customer Service Reps.Serviced and maintained relations with all major accounts including department stores, image retailers, and off-price channels. Worked with Sales and Dept. Store Buyers to address inventory concerns through RTV / swap options or on-order revisions, and follow up on the placement of new orders.Oversaw EDI and maintain both Inovis and InterTrade UPC catalogs.Worked with Accounting to monitor house credit accounts and help dispute charge backs as needed. Able to keep controllable charge-backs below 2%. Worked closely with Production and Sales to identify potential delivery problems, analyze booking trends, suggest style drops / re-cuts, and review stock positioning of off-price candidates and replenishment styles. Worked with Design in the coding and creation of all product and wash codes, as well as maintained the integrity of all Style Master records.Performed all inventory allocation.Instrumental in system and procedure implementations.Trained CS, Production, and Sales staff as needed on systems and reporting functionality.

Commerce, Ca.

Quickly advanced from entry-level CS Rep into Management position by demonstrating keen business acumen and the ability to inspire and encourage others to succeed.• Managed a growing Customer Service staff, providing continual training and mentorship.• Serviced all major department store and off-price accounts.• Set up and maintained data integrity of all Master Files and UPCs catalogs; ensuring 100% vendor compliance, reviewed credit status and ran daily inventory allocation for multiple divisions.

• As Sales Associate and Key Holder; responsible for meeting personal sales goals, performing store opening and closing procedures, executing merchandising directives from corporate.• As Buyer; bought all hard and soft goods as related to Skate department. Responsible for following OTB, MD and Sales plans. Established new and maintained existing vendor relations. Traveled twice yearly to industry trade shows, as well as visiting markets nationwide to research regional trends.• As Senior Allocator and Store Planner; broke department plans down to class, subclass and store-levels to achieve overall performance plans. Analyzed sales trends and made plan of action recommendations to Buyers and Senior Planners. Traveled twice yearly to stores nationwide to establish store/corporate communications and ensure compliance of plan-o-grams, markdown execution, and overall store appearance.