Juan Manuel Serrano Email & Phone Number

Miami, Florida, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Clients: FIAT Chrysler Automobiles, Beam Suntory, CITI • Accountable for the end-to-end delivery across a multi-million dollar portfolio including up to 10-15 clients• Responsible for managing both the client budget as well as the agency’s profit margin by focusing on rigorous project management, best practices, and process efficiencies• Work with account directors to develop effective working relationships with client and partner agencies• Oversee the development and tracking of integrated project plans to meet project objectives and client business drivers• Establish and maintain processes to manage scope throughout the project’s lifecycle• Set project quality and performance standards while assessing and managing risk over the project’s lifecycle • Manage third-party partner and/or vendor relationships, as necessary• Directly supervise a team of 20+ Project Managers. Mentor and coach team members, as appropriate in both delivery and career growth areas • Participate in recruitment and hiring activities, including interviewing and conducting hiring exercises for Associates, Sr. Associates and other Managers within the Program Management Domain

Miami/Fort Lauderdale Area

Clients: Chrysler / Dodge / Fiat Brand OLA• Responsible for setting up the account’s internal, client, and partner agency delivery process while ensuring accountability across all stakeholders• Manage client projects by coordinating workflow with developers and creative staff, while maintaining open communications throughout the production process• Manage projects from proposal to completion ensuring they are within budget and on time• Schedule and manage production resources; act as liaison between account managers and creative/development teams• Provide monthly/quarterly reviews to account and delivery leads detailing issues and solutions• Responsible for scoping and estimating OLA retainer for the upcoming year across all 5 Chrysler brands

Miami/Fort Lauderdale Area

Clients: Goodby Silverstein Partners / Sprint• Lead interactive producer for day-to-day management of $2.5 MM production retainer for web banner campaigns, marketing landing pages and micro-sites maintenance • Oversee the estimation; development and tracking of integrated project plans while ensuring controls are in place to deliver multiple projects on time• Maintain and grow client relationship with a team of producers on the client’s side• Lead a GDD (Globally distributed delivery) team in India with daily communications, mentoring and deliverables

Miami/Fort Lauderdale Area

Clients: Burger King / Cricket Wireless / Celebrity Cruises / Citibank• Concept, develop and execute digital and traditional campaigns• Manage and distribute work among team of designers while overseeing and setting quality standards for all deliverables• Working closely with account and production teams to ensure highest level of quality within budget and schedule requirements• Prepare documents for digital and print production