Joyce Simon Email & Phone Number

Fort Liberty, North Carolina

• Plans and advises on implementation of new ideas, procedures, processes, methods or approaches of substantial scope, difficulty, and complexity in areas of productivity, quality management, and continuous improvement initiatives.• Responsible for coordinating the Immunization Healthcare Division's South Atlantic Region Vaccine Safety Hub administrative/clinical and research budgets for submission and approval; includes travel coordination for conferences, presentations and educational courses.• Recommend adjustments to policies, programs, projects and studies to resolve problem and to improve operations and efficiencies within the SARVSH. • Perform as senior troubleshooter, resolving unusually complex problems; e.g., recommending solutions to problems or situations for which the cause of unknown or is spectacular or conceptual in nature, requiring extensive research and analysis of facts or trends indicated by morale or production problems. • Represents the Regional Medical Director at meetings, conferences, and/or seminars; responsible for recommending solutions or speaking on behalf of the SARVSH staff in resolving issues which impact the Regional office or higher echelons.• Determines the kind of information or data needed to measure effectiveness of program progress; prepares and makes oral and written presentations to clearly show indicators of program performance; and provides detailed recommendation for achieving mission objectives in an effective and efficient manner• Serves as a Contracting Officer Representative and is familiar with COR responsibilities and procedures to ensure the SARVSH complies with contracting regulations and that said contracts are being executed as expected by the government.• Coordinates and facilitates repairs, renovation/recondition, or replacement of facilities.• Conducts management surveys and research projects and provides advisory services throughout the organization

Clarksville, Tennessee Area

• Managed day-to-day medical operations for 9,000 personnel including health services activities, plans and operations, human resource management, logistics management, patient administration, and budgetary and fiscal management.• Coordinated and sustained job-related training for employees; resulted in 100% national registry.• Spearheaded the development and implementation of an emergency trauma treatment course for the organization resulting in 30% increase of qualified personnel, enhancing their mission effectiveness.• Handpicked by the medical group commander to serve as advisor to commanders and staff to oversee all clinic operations.• Prepared informative manuals and training guides to assist healthcare departments in managing the healthcare system more efficiently and effectively.• Trained and manage medical assistants in providing excellent customer service to patients, support to health professionals, and correspondence with vendors, reps, and other medical offices.

Anchorage, Alaska Area

• Recognized as top 10% of instructors; oversaw training, mentoring and guidance for 1,200 junior leads; providing over 600 hours of instruction with an impressive 85% average.• Developed and taught 43 classes on medical readiness, first aid/CPR, quality assurance, patient safety, confidentiality, and proper procedures in maintaining supplies and equipment.• Supervised execution of 10 graduation ceremonies; viewed by 15,000 participants and commended by senior leaders. • Provided quality educational experience through up to date curriculum and with effective delivery methods.• Achieved a superior rating on all six areas of the Medical Organizational Inspection Program from the US Army Alaska’s Surgeon's Cell.• Served as a role model and mentor; coached four junior instructors to receive Leadership Center of Excellence certification.• Emphasized professionalism, customer service, critical thinking, respect, responsibility, adherence to the ethical.• Provided a more hands-on approach to education incorporating and exceeding the course requirements.• Sought solutions for better instruction and encouraged feedback between instructors in order to improve the quality of instruction from the entire team

Anchorage, Alaska Area

• Administered periodic health assessments and physicals to 150 patients weekly – resulting in a 94% mission readiness rating.• Inspected 11 subordinate units on medical readiness procedures and processes: coached, and mentored Command Teams on Army health systems.• Established the organization’s medical readiness program; monitored, tracked, and reported systems for 11 departments.• Organized all five Soldier Readiness Processes for combat training centers for international deployment operations.• Established medical readiness program; monitored, tracked, and updated health systems for 11 departments.• Taught, coached, and mentored teams on health systems; inspected department procedures and processes.• Provided vaccinations, routine medication filling, and prophylaxis medication, for personnel rapidly deploying throughout the world.

Anchorage, Alaska Area

• Supervised the family medicine clinic, managed schedules for 30 physicians/residents.• Incorporated the clinic's new training program, ensuring HIPAA, BLS, and the other medical training was kept up to date for 20+ staff members.• Provided direct supervision to six employees and oversight of patient care for over 700 patients.• Directly responsible for health and welfare, training, professional development and family readiness of six employees.• Built and managed provider schedules and booking; ensured staff complied with HIPAA regulations and mandated training and are proficient with various health information systems.• Assisted in organizing annual training to re-certify medics in job-related skills; resulted in 22 validations and sustained medical competency for the unit• Instructed and certified 12 medical providers in obtaining Pediatric Advanced Life Saver certification• Addressing patient concerns, issues, grievances, and questions including the review of patient satisfaction surveys.• Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.• Managing the facility compliance with federal, state laws and all state agency regulations (CMS, AHCA, and OSHA).• Assisting as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.• Successful in optimizing delivery of care by electronic charting systems and continuously measuring performance metrics.

Fayetteville, North Carolina Area

• Managed work schedules, assigned duties, and supervised employees across seven clinics. • Oversaw personnel status of 38 workers within the Department of Medicine; tracked leave and pay. • Managed provider schedules and bookings; ensured staff compliance with HIPAA regulations and training to provide high quality patient care.• Achieved 100% accountability of equipment valued in excess of $108K with zero loss or discrepancies.• Significantly increased patient satisfaction and recognition of clinic by training two allergy technicians.

Fayetteville, North Carolina Area

• Provided emergency medical treatment, primary care, health protection, and evacuation for 3,000 personnel in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care.• Assisted with outpatient care and treatment and supervises field operational safety; ensures adherence to safety procedures during medical training; ensured the operational readiness, accountability and maintenance of two medical forward litter ambulance vehicles and medical supplies valued in over $5 million.• Responsible for initial triage, management, transportation of casualties during lifesaving missions for over 20 airborne operations, ranges, and training exercises in at-risk, hazardous condition.• Recognized for efforts to organize and inventory medical supplies and equipment helped turn in over $50,000 of unused and expired medical supplies which directly aided the successful deployment for international operations.• Served as the Company Operations Clerk; successfully processed over 20 evaluation reports and awards; maintained training records for over 60 personnel in the Digital Training Management System• Processed 20+ evaluation reports; maintained training records for over 60 personnel in the online training system.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Science - As, Health Services/Allied Health/Health Sciences, General