Jessica Martinez-Sondhi Email & Phone Number

Wellness Living is powerful business management software is trusted by thousands of spas, salons, fitness and yoga studios across North America. Our cloud based software features real-time appointment and class scheduling, point of sale, email and SMS marketing, customer review management, rewards program and a client mobile app experience that is second to none. Our mission is to provide the wellness industry with the most comprehensive tool set available to better manage their existing clients while helping them grow their business.

- Strategic planning to ensure positive KPIs and quantifiable business outcomes with Enterprise accounts via QBRs, regular cadence calls and premium level support- Identify growth opportunities and drive additional upsell and expansion revenue- Intake product feedback and support through advanced stages of product adoption including integrations and data analytics

- Manage a varied customer list (SMB, mid-market, enterprise or strategic accounts)- Be a trusted advisor with my client base- Execute on the customer success framework to make customers successful- Retain and grow seat and site expansion opportunities in your assigned portfolio- Deliver a consistent and delightful customer journey- Drive repeatable, predictable outcomes and experiences for Fiix’s customer base- CS Metrics Matter Award 2020

Toronto, Canada Area

- Work with clients directly to complete data migration, establish business goals and objectives, analyze current business processes and implement the software- Advanced CMMS and Asset Management Training for all users levels from IT to end-users- Implementations all across Canada and the United States for Asset Management involving Maintenance within Manufacturing, Agriculture, Hospitality, Fitness, and various other industries- Establish processes based on existing current Maintenance and Reliability industry standards- Work with systems such as Confluence, Salesforce, JIRA, Hubspot, ADP, Jive, Dialpad, GoTo Meeting and Zoom- Team Player of the Year Award - 2018

Bolton, Ontario

-Management of Overall Business strategy, Sales, Personal Training Department, Clinic and Eatery-Full Implementation and staff training of Internal Systems -Work with the team to establish and implement communications programs to boost brand awareness across various communication channels-Monthly event planning and class scheduling-Produce and develop B2B content for a variety of digital styles: SEO web content, blog, social media posts, infographics, e-newsletters, email, digital advertising copy, white papers, articles, video scripts, presentations and print media-Manage all aspects of digital activities to establish a strong online presence and deliver compelling communications

Mississauga, On

-One-on-One and group training on Trapeze OPS functionalities and various Trapeze OPS Software Screen Modules-OPS Software Installation, Property and Screen Extensions Set-up, Configuration-Conducting various stages of software testing (System Acceptance Testing, Factory Acceptance Testing)-Full technical support and software assistance for User Acceptance Testing and OPS Go-Live for various clients on-site in North America (Chicago, Washington DC, San Francisco, Miami, etc.)-Internal and Client Documentation such as Reviews, Test Plans, Test Scripts and Narratives for analysis of Client and Business scope-Gathering client requirements for Trapeze OPS Software; Identifying and linking OPS functionality with their current business process-Analysis of their current business systems and translation to various existing Trapeze OPS functionalities or customizations-Interacting with Clients on a regular basis to provide support, hardware and software configuration assistance, and participating in daily project status meetings-Working with Oracle and SQL data sources-Database backup and restore, table imports from previously existing databases

Various Locations In The Gta

• Professional dancer and dance instructor• Perform at various company organized and public shows• Teach and train various styles of dance to students of all ages • Interact with show organizers and members of the organization

Toronto, On

• Track project statuses, credit reports and complete project audits for technologies and new initiatives that enable traders to carry out tasks efficiently • Extensive exposure to Foreign Exchange and trading – working closely with Business Analysts and software developers to provide insight and understand use cases, solution and testing documents• Working closely with Business Analysts and familiarity with trading applications such as WSS (Wallstreet Systems) and Front and Back Office • Assisting development of a new trading platform application that allows traders to execute booking deals in an effective and quicker manner• Work with senior manager’s financials to create reports and effective presentations of financial information such as Working Plan, Actuals, and Fiscal Plan; Advanced knowledge of MS Excel (Macros, v-lookups, etc.)• Conducting and organizing weekly team meetings for the FX Sales team to see the current status of workload• Administrative assistance such as meeting bookings, timesheets, team vacation scheduling, access and familiarity with systems as Clarity and SharePoint

Mississauga, On

• Customer Service Representative/Teller• Assist customers with daily banking needs

Mississauga, On

Scotiabank Commercial Banking Centre - Roynat > CAPITAL-Full administrative support including handling incoming and outgoing correspondence, mail, faxes, maintenance of filing system, photocopying, scanning, printing, etc.-Screened and directed calls for the team as may be required-Prepared and edited high quality PowerPoint, Word and Excel documents, ensuring accuracy at all times-Coordinated in making appropriate arrangements for internal and external meetings, conferences, video/teleconferences and recruitment activities-Handled expenses for Client Relationship Managers as well as other managers that were part of ROYNAT and the Commercial Centre

University Of Toronto - Mississauga

-Organizing events, campaigns and mock-competitions-Engaging members in DECA UTM Events and providing guidance with success at higher level provincial and regional competitions via one-and-one and group training-Promotional work on Social Media

Square One, Mississauga

• Sales Associate and fashion consultant• Work on sales floor to keep store presentable and assist customers with purchases• Cash out sales on cash register for transactions

Digital Communication And Media/Multimedia

Focus on social impact of new technologies, and how media and technologies interact with commerce, culture and communication, including.

Bachelor Of Arts (Ba), Double Major: Economics, Communications Culture And Information Technology (Ccit)

Activities and Societies: FITC 2012 Conference, TedX YOUTH Talk (UTM), Young Entrepreneur's Challenge '13 hosted by DEM Society, Digital.

Education record

Activities and Societies: DECA Goetz, Deloitte Business Opportunity (Junior Achievement)