Jessica Martinez-Sondhi Email & Phone Number

Wellness Living is powerful business management software is trusted by thousands of spas, salons, fitness and yoga studios across North America. Our cloud based software features real-time appointment and class scheduling, point of sale, email and SMS marketing, customer review management, rewards program and a client mobile app experience that is second.

- Strategic planning to ensure positive KPIs and quantifiable business outcomes with Enterprise accounts via QBRs, regular cadence calls and premium level support- Identify growth opportunities and drive additional upsell and expansion revenue- Intake product feedback and support through advanced stages of product adoption including integrations and data.

- Manage a varied customer list (SMB, mid-market, enterprise or strategic accounts)- Be a trusted advisor with my client base- Execute on the customer success framework to make customers successful- Retain and grow seat and site expansion opportunities in your assigned portfolio- Deliver a consistent and delightful customer journey- Drive repeatable.

Toronto, Canada Area

- Work with clients directly to complete data migration, establish business goals and objectives, analyze current business processes and implement the software- Advanced CMMS and Asset Management Training for all users levels from IT to end-users- Implementations all across Canada and the United States for Asset Management involving Maintenance within.

Bolton, Ontario

-Management of Overall Business strategy, Sales, Personal Training Department, Clinic and Eatery-Full Implementation and staff training of Internal Systems -Work with the team to establish and implement communications programs to boost brand awareness across various communication channels-Monthly event planning and class scheduling-Produce and develop B2B.

Mississauga, ON

-One-on-One and group training on Trapeze OPS functionalities and various Trapeze OPS Software Screen Modules-OPS Software Installation, Property and Screen Extensions Set-up, Configuration-Conducting various stages of software testing (System Acceptance Testing, Factory Acceptance Testing)-Full technical support and software assistance for User Acceptance.

Various Locations In The GTA

• Professional dancer and dance instructor
• Perform at various company organized and public shows
• Teach and train various styles of dance to students of all ages
• Interact with show organizers and members of the organization

Toronto, ON

• Track project statuses, credit reports and complete project audits for technologies and new initiatives that enable traders to carry out tasks efficiently
• Extensive exposure to Foreign Exchange and trading – working closely with Business Analysts and software developers to provide insight and understand use cases, solution and testing documents
• Working closely with Business Analysts and familiarity with trading applications such as WSS (Wallstreet Systems) and Front and Back Office
• Assisting development of a new trading platform application that allows traders to execute booking deals in an effective and quicker manner
• Work with senior manager’s financials to create reports and effective presentations of financial information such as Working Plan, Actuals, and Fiscal Plan; Advanced knowledge of MS Excel (Macros, v-lookups, etc.)
• Conducting and organizing weekly team meetings for the FX Sales team to see the current status of workload

Mississauga, ON

• Customer Service Representative/Teller
• Assist customers with daily banking needs

Mississauga, ON

Scotiabank Commercial Banking Centre - Roynat > CAPITAL-Full administrative support including handling incoming and outgoing correspondence, mail, faxes, maintenance of filing system, photocopying, scanning, printing, etc.-Screened and directed calls for the team as may be required-Prepared and edited high quality PowerPoint, Word and Excel documents.

University Of Toronto - Mississauga

-Organizing events, campaigns and mock-competitions-Engaging members in DECA UTM Events and providing guidance with success at higher level provincial and regional competitions via one-and-one and group training-Promotional work on Social Media

Square One, Mississauga

• Sales Associate and fashion consultant
• Work on sales floor to keep store presentable and assist customers with purchases
• Cash out sales on cash register for transactions

Digital Communication And Media/Multimedia

Focus on social impact of new technologies, and how media and technologies interact with commerce, culture and communication, including.

Bachelor Of Arts (Ba), Double Major: Economics, Communications Culture And Information Technology (Ccit)

Activities and Societies: FITC 2012 Conference, TedX YOUTH Talk (UTM), Young Entrepreneur's Challenge '13 hosted by DEM Society, Digital.

Education record

Activities and Societies: DECA Goetz, Deloitte Business Opportunity (Junior Achievement)