Designs, develops and manages learner-centered, performance-based CRM software training for the pharmaceutical and life science industry that can be delivered using face to face and virtual classroom formats. Creates consistent standards, templates and nomenclature for all training documentation, job aides, presentations and processes required and leveraged internally and for customers. Writes and quality-checks deliverables for training sessions. Works with SMEs and customers to develop customized solutions to meet customer needs, and applies content standards for the recommended learning solution.Conducts rapid needs assessments and finalizes design solutions within tight deadlines. Collaborates effectively with team members and stakeholders to ensure key elements are represented in training deliverables. Conducts internal train-the-trainer sessions to ensure quality and content standards.Basic experience using eLearning platforms, such as Articulate Storyline 360 and Rise 360, along with video editing software, such as Camtasia and Vyond.

Research and deliver assets, to include articles, research, blog posts and videos, as part of weekly communications to all members and associates to increase engagement, knowledge and emerging industry trends. Volunteer position.

Plan, design and author microlearning modules that focus on building transferable career and life skills. Implement adult learning and instructional design principles to craft effective learning that is relevant, applicable and easy-to-understand. Volunteer position

Directed and steered large-scale and complex academic programs from concept-to-implementation-to-evaluation for 4 years. Oversaw the collaborative development of 40+ interactive curriculum courses utilizing different learning theories and principles. Designed and developed academic courses for diverse learners involving all materials including facilitator guides, participant materials, PowerPoint deck, and all material preparation. Supported and managed cross-functional team of 25+ instructors and 50+ volunteers. Led campus operations supporting 800+ learners. Track record of consistently exceeding business goals, including successful campus expansion to 90% program capacity, year-over-year growth of program deliverables over the past four years and surpassing revenue goals by $27,000.Leveraged innovative technologies to optimize learning deliverables and user experience, to include 3D printing, virtual reality, and electronics resulting in courses at 100% capacity. Established a strong, positive customer satisfaction rate of 94% by streamlining the application process, providing effective and open communication and meeting expectations by providing exceptional services and instruction.Responsible for creating and maintaining all documentation, to include handbooks, staff guidelines, marketing material, client forms, record keeping, and website content.

Oversaw $250K budget and 4 instructional staff focused on delivering year-long DOE & Jersey City BOE After School STEM Program. Developed curriculum and trained staff to lead 12 diverse STEM synchronous modules. Accountable for materials management, budgeting, best teaching practices, behavior modification strategies, operational logistics, off-site field trips, scheduling career panels, all communication and volunteer opportunities at the Liberty Science Center during Community Evenings. Accountable to deliver daily off-site programming at 2 public school locations simultaneously for 100 middle-school learners.Accomplished desired learning objectives for all modules with pre- and post-assessment evaluations with 83% program success. Supported instructional staff with train-the-trainer sessions and all logistics management.

Assumed a highly-visible role, operating as a point person for key programs, overseeing all aspects of teaching deliverables, classroom management, off-site programming, and curriculum planning and development. Successful in becoming subject matter expert in numerous fields of STEM to improve learner experience and understanding of live programming.Performed public speaking, delivering engaging and captivating presentations and lessons to diverse groups of up to 300+ audience members while communicating complex concepts in a more simplified, easy-to-understand manner to increase retention and understanding. Trained newly hired staff on presentation techniques, program requirements, travel logistics and records management to improve program delivery and client satisfaction. Streamlined delivery and training processes for instructional staff to create a consistent product and experience for individual clients, as with the newly developed program on human anatomy & physiology that I co-developed and built.