Collection, analysis and change recommendations of configuration information.Collection and analysis of customer network information.Collection and analysis of packet trace information.Recommend actions based on analysis.Installation and configuration assistance.Reproduction of customer environments on lab equipment.Develop best practice deployment and troubleshooting methodology documentation.Analysis of support request, completion of requests for information and documentation.

Provide leading edge solutions and services for enterprise, large enterprises, government, and information security process to mitigate risk and align the organization objectives with the security strategy.Experience working in service provider environments.Vulnerability assessment understanding.Member of the group that implemented the compliance of ISO 20000 and ISO 27001.