Facilitated mobility by coordinating domestic and international relocation process for new hires and existing employees. Administered mobility policies and ensured consistent application along with employee understanding. Provided ongoing support to employees on international assignments by providing a full range of HR services.

Provided IT support through the deployment of Voice Over IP phones and assignment of shared IP phone and computer access. Organized and verified account information for a database of 150,000 customers.

Key member of the project management team responsible for the implementation of an innovative emergency customer hotline. Ensured accuracy of all IVR script prompts and communicated script inconsistencies to programmers.

Enrolled and activated OnStar program to GM vehicles. Provided customer service support by obtaining and verifying the accuracy of information in a timely manner. Initiated and implemented action as required ensuring a high level of customer satisfaction and an excellent standard of service was maintained.