Austin Mackey Email & Phone Number

The Colony, Tx, Us

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Critical Start is the fastest-growing cybersecurity integrator in North America. Our mission is simple: protect our customers’ brands and reduce their business risk. We do this for organizations of all sizes through our award-winning portfolio of end-to-end security services – from security-readiness assessments using our proven framework, the Defendable Network, to the delivery of managed security services, incident response, professional services, and product fulfillment. Critical Start has been named to the CRN 2018 Tech Elite 250 and top 100 Security MSPs lists. Visit www.criticalstart.com for more information.

Sarasota, Florida Area

• Repairing windows through a remote environment• Repairing OSX through a remote environment• Advanced networking knowledge• Using soft-skills to de-escalate and communicate with clients• Using soft-skills to walk clients through advanced procedures• Using multiple forms of communication to communicate with team and channel members• Assisting upper management with quality assurance tasks

Sarasota, Florida Area

• Repairing both software and hardware on apple laptops and desktops• Repairing both software and hardware on windows based laptops, desktops, and tablet-based devices• Troubleshooting and walking through simple Wi-Fi connectivity issues via phones• Repairing software and settings on both android and IOS devices• Communicating various technical and procedural issues via work email and I.M.• Working to satisfy clients to the best of my ability• Performed Data Backup services across various devices

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Bachelor of Science, Cybersecurity and Information Assurance

High School, Informational Technology

Activities and Societies: First Robotics• Studied computers, technical writing, and specification writing • Dual enrollment with HS.