Service Delivery Quality Manager
CurrentCoordinate and perform activities to maintain and improve quality across the company and our external resources while balancing the financial margins.Specifically including, among other activities: monitoring linguistic quality, sharing feedback and devising and rolling out strategies for improvement; investigating non-conformities, devising and following up on corrective and preventive actions; creating and updating informational, training and internal procedure documents and materials; performing training for colleagues and external resources; helping determine the action plan for high-volume or high-profile projects