Jacqueline Keller Mba, Cpcu, Aic Email & Phone Number

Winston Salem, North Carolina

Handled first and third party Material Damage, Bodily Injury and Total Loss claims for NC, VA, PA, DE and MI. Investigation of Material MisrepresentationNegotiate and make settlements within authority level using independent judgmentDetermine subrogation or fraud potential and refer to Unit when potential exists or handle to conclusionIdentify customer needs and work to meet those needs using appropriate customer service skillsDevelop an understanding of the functions of other departments, such as Policy Ops and Marketing

Charlotte, North Carolina Area

Responsible for the management, recruitment and retention of the Department of Labor and Veterans Administration Approved Electrical Apprenticeship program. Maintain all aspects of documentation related to Apprenticeship registration, reporting and completion.Organize Apprenticeship GraduationMaintain NCCER Master Trainer CertificationAdminister NCCER Craft Assessments Develop and maintain a School to Careers Committee focusing on highlighting the benefit of Apprenticeship programs to High School studentsForecast and mange budget for the Workforce Development department

Charlotte, North Carolina Area

Responsible for providing assistance to assigned Project Managers in execution of multiple projects. Responsible for understanding and implementing necessary project document control processes and procedures to meet corporate and client requirements. Maintain a comprehensive knowledge of overall project budget and financial status. Work with project managers to establish estimates, historical trends, and additional metrics for development of budgets.Analysis in assessing project profitability.Track all contracts, subcontracts, purchase orders and change orders to maintain project schedules and cost.Create and maintain legal and project filing system for each project assigned.Ensure that technical documentation is complete through the project lifecycle.Prepare and execute new client contracts.Prepare monthly OCIP reports.Conduct monthly safety training.

Mt Airy, Nc

Served as the trainer for the ImageNow program design and implementation in Risk Management, Safety and Human Resource Departments. Monitored back-end data to ensure data integrity and proper coordination with necessary databases. Developed detailed spreadsheets across multiple departments using newly created quantifiable factors to identify opportunities for process improvements and cost savings. Monitored training costs to ensure budget is not exceeded and prepare budget reports. Projected cash flow via complex formula analysis. Used statistical analysis to identify areas for process improvement. Analyzed data to ensure compliance of FMLA, ADA and EEOC. Aided in the development and implementation of personnel policies and procedures. Developed detailed spreadsheets to identify trends and develop forecasts. Established a new training tracking and reporting system to increase the accuracy of training data and reduce unnecessary training. Audited all training and relevant documentation to ensure legislative compliance. Maintain employee training files.

Managed national chain accounts and distributors to targeted Day Sales Outstanding (DSO), and aging performance expectationsGenerated cash flow forecasts Developed strategies to improve aging and cash flow performanceIdentified, analyzed and communicated key aging comparisonsPerformance Management and Objective SettingScheduled group meetings and analyst risk reviewsMonitored EDI transactions within the national group of accounts

Projected weekly sales and labor budgetsAssigned and managed daily job dutiesCoached employees on customer service procedures and safety/sanitation/quality.Budget compliance for labor, food, alcohol, repairs, and suppliesMaintained secure environment for company assetsInventoried and reconciled food, beer and liquor assets weekly

Master Of Business Administration (M.B.A.)

Master Of Business Administration - Mba, Global Economic Development

Bachelor Of Science (B.S.), Finance

Activities and Societies: Future Financial Professionals