Application Support Desk Lead
CurrentConverted to Permanent transforming the Service Desk to a L1/L2 Application Support function
Feb 2019 - Present
AeroLeads people directory · profile
Jean-Noel Louison Email & Phone Number
Back in the City doing what I do best.
at
UnderwriteMe
1 work email found
@underwriteme.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Back in the City doing what I do best.
Location
London, England, United Kingdom
Company size
Who is Jean-Noel Louison? Overview
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Quick answer
Jean-Noel Louison is listed as Back in the City doing what I do best. at UnderwriteMe, a company with 109 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at underwriteme.co.uk and a matched LinkedIn profile for Jean-Noel Louison.
Jean-Noel Louison previously worked as Application Support Desk Lead at Underwriteme and Property Developer at Bellevue Property Management. Jean-Noel Louison holds Business Analysiscertified Professional, Business Analysis, Registered Prince 2 Practitioner Project Management. Itil Service Delivery & Mgmt from Learning Tree (London Centre).
Company email context
Email format at UnderwriteMe
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{first_initial}{last}@underwriteme.co.uk
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AeroLeads found 1 current-domain work email signal for Jean-Noel Louison. Compare company email patterns before reaching out.
Profile bio
About Jean-Noel Louison
An innovative problem solver and solutions provider with experience and extensive knowledge of Technology Operations & Application Support Management experience.An excellent communicator at all levels with over 25 years of Infrastructure and Application Support experience within the Back, Middle and Front office Investment Banking environment. Worked on a European, and Global level.Specialties: •Strong client focus – ability to operate at Senior Manager & Director level•ITIL Certified, Prince 2 Registered Practitioner & PMI Certification in Business Analysis•Tenacity, Vision and Commitment•Significant experience in leading and managing teams (including matrix management) within an operational Service Delivery, Application Support or Shared Services environment•Role model in performance standards ,demonstrates and champions behaviour
Listed skills include Business Analysis, Service Delivery, Project Delivery, It Management, and 28 others.
Current workplace
Jean-Noel Louison's current company
Company context helps verify the profile and gives searchers a useful next step.
Underwriteme
13 roles
Jean-Noel Louison work experience
A career timeline built from the work history available for this profile.
Property Developer
Bellevue Property Management
Sourcing and renovating properties for rental and re sale
Jan 2016 - Sep 2019
Barclays Wealth Global Soa Services Rtb Lead
Jun 2012 - Jun 2015
Barclays Wealth Americas - Singapore Rtb Lead
- Accountable for managing Service Delivery to Barclays Wealth RTB Team promoting the continuous improvement of productivity, service quality and customer satisfaction.
- Management of an IT Service Delivery team of 34 staff consisting of Level 1 & Level 2 Support Analyst and responsible for their career development and appraisals.
- Definition of Service Level Agreements (SLA’S) related to contracted services.
- Ensure SLA’s are achieved and client expectations are met and exceeded.
- Build solid service relationships with clients.
- Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
Apr 2010 - Jun 2015
Apac Ficc Application Support Manager
Citi Singapore
Supporting all FX and eCommerce applications for over 300 FX Traders on the Singapore/Sydney/Tokyo & Hong Kong trade floors.Responsibility for team of 5 Level 2 Application support analysts across the region.Managing and participating in the generation of requirements relating to new business initiatives and the delivery of these requirements to the.
Jul 2008 - Apr 2010
Fx Applications Support Lead- For The London Fx Trade Floor
FX Application Support Project Lead- For the London FX Trade FloorSupporting all FX applications for over 100 FX Traders on the London Trade floor in conjunction with 2nd line support in Belfast.Responsibility for team of 6 Level 2 Application support analysts.Managing and participating in the generation of requirements relating to new business initiatives.
Jul 2006 - Jul 2008
Emea Region Operations Manager
Overall day to day responsibility for the EMEA Command Centre, Service Quality Team and the Incident Control Team supporting smooth operations of the Distributed & Mainframe platforms within the EMEA Region. Provide onsite operations management in the delivery of technology services on a 24x7 basis to all of the EMEA Citigroup Businesses. Ensure seamless.
Mar 2005 - Jul 2006
Shift Manager
Citigroup, Riverdale Data Centre
Feb 2003 - Feb 2005
Distributed Operations Team Leader
Jan 2002 - Jan 2003
Operations Centre Technical Analyst
Aug 2000 - Dec 2001
Consultant
Jr Immigration Consultancy Ltd
Aug 1998 - Aug 2000
It Solutions Provider
Dna Technologies
Jan 1997 - Jan 1998
Operations Manager & Company Secretary
Apex Stainless Fasteners Ltd
Oct 1990 - Dec 1996
Team & coworkers
Colleagues at UnderwriteMe
Other employees you can reach at underwriteme.co.uk. View company contacts for 109 employees →
DC
David Chau
Colleague at Underwriteme
Singapore, Singapore
View →
JS
Jiaying Siow
Colleague at Underwriteme
Singapore, Singapore
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DR
David Russell
Colleague at Underwriteme
Edinburgh, Scotland, United Kingdom, United Kingdom
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PN
Patricia Nguyen
Colleague at Underwriteme
Swainsboro, Georgia, United States, United States
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AT
Athena Tiew Ling Ting
Colleague at Underwriteme
Singapore, Singapore
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RM
Rahul Menon
Colleague at Underwriteme
London, England, United Kingdom, United Kingdom
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AW
Adam Ware
Colleague at Underwriteme
Greater Exeter Area, United Kingdom
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JN
Jenny Nguyen
Colleague at Underwriteme
London, England, United Kingdom, United Kingdom
View →
GT
Gill Townsend
Colleague at Underwriteme
Central Coast, New South Wales, Australia, Australia
View →
PH
Paul Hughes
Colleague at Underwriteme
Singapore, Singapore
View →
David Chau
Colleague at Underwriteme
Singapore, Singapore
View →
JS
Jiaying Siow
Colleague at Underwriteme
Singapore, Singapore
View →
DR
David Russell
Colleague at Underwriteme
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
PN
Patricia Nguyen
Colleague at Underwriteme
Swainsboro, Georgia, United States, United States
View →
AT
Athena Tiew Ling Ting
Colleague at Underwriteme
Singapore, Singapore
View →
RM
Rahul Menon
Colleague at Underwriteme
London, England, United Kingdom, United Kingdom
View →
AW
Adam Ware
Colleague at Underwriteme
Greater Exeter Area, United Kingdom
View →
JN
Jenny Nguyen
Colleague at Underwriteme
London, England, United Kingdom, United Kingdom
View →
GT
Gill Townsend
Colleague at Underwriteme
Central Coast, New South Wales, Australia, Australia
View →
PH
Paul Hughes
Colleague at Underwriteme
Singapore, Singapore
View →
3 education records
Jean-Noel Louison education
Business Analysiscertified Professional, Business Analysis, Registered Prince 2 Practitioner Project Management. Itil Service Delivery & Mgmt
Learning Tree (London Centre)
Education record
Bridgewater Hall
Diploma, Accounting
Lambeth College
FAQ
Frequently asked questions about Jean-Noel Louison
Quick answers generated from the profile data available on this page.
What company does Jean-Noel Louison work for?
Jean-Noel Louison works for UnderwriteMe.
What is Jean-Noel Louison's role at UnderwriteMe?
Jean-Noel Louison is listed as Back in the City doing what I do best. at UnderwriteMe.
What is Jean-Noel Louison's email address?
AeroLeads has found 1 work email signal at @underwriteme.co.uk for Jean-Noel Louison at UnderwriteMe.
Where is Jean-Noel Louison based?
Jean-Noel Louison is based in London, England, United Kingdom while working with UnderwriteMe.
What companies has Jean-Noel Louison worked for?
Jean-Noel Louison has worked for Underwriteme, Bellevue Property Management, Barclays Wealth And Investment Management, Citi Singapore, and Citigroup.
Who are Jean-Noel Louison's colleagues at UnderwriteMe?
Jean-Noel Louison's colleagues at UnderwriteMe include David Chau, Jiaying Siow, David Russell, Patricia Nguyen, and Athena Tiew Ling Ting.
How can I contact Jean-Noel Louison?
You can use AeroLeads to view verified contact signals for Jean-Noel Louison at UnderwriteMe, including work email, phone, and LinkedIn data when available.
What schools did Jean-Noel Louison attend?
Jean-Noel Louison holds Business Analysiscertified Professional, Business Analysis, Registered Prince 2 Practitioner Project Management. Itil Service Delivery & Mgmt from Learning Tree (London Centre).
What skills is Jean-Noel Louison known for?
Jean-Noel Louison is listed with skills including Business Analysis, Service Delivery, Project Delivery, It Management, Team Management, Management, Change Management, and Vendor Management.
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