James Foley Email & Phone Number

Boston, Massachusetts, United States

I specialize in driving strategic growth and optimizing customer engagement across a $4.5M software portfolio with an 88% retention rate, delivering long-term value to the tech stacks of enterprise-level accounts. My expertise includes aligning cross-functional software development teams and building scalable strategies that enhance customer engagement, retention, and revenue growth.- Managed success and software feature adoption for enterprise clients, including companies in the Top 100 Retailers and Top 100 Most Valuable Brands.- Led the transformation of customer success processes, doubling accounts and achieving 231% revenue growth and 181% end-user growth.- Implemented standardized workflows and feedback mechanisms, boosting team efficiency and reducing operational redundancies.- Developed data-driven feature adoption strategies that accelerated ROI and improved time-to-value for clients.- Led crisis management efforts, establishing outage response protocols that safeguarded customer relationships during critical incidents.- Strengthened customer success and sales collaboration, contributing to retention and pipeline growth through industry events. Key Strengths:Retail & Software Expertise | Strategic Leadership | Process OptimizationCross-Functional Collaboration | Crisis Management | Team Development

Boston, Massachusetts, United States

I led application modernization and software development initiatives, overseeing a $100M software development program. My primary focus was on fostering strong customer relationships, leading cross-functional teams, and driving process improvements to ensure efficient, scalable operations that delighted the end-user.- Led a high-performing team of 12+ engineers, developers, and product managers to deliver critical software development projects, ensuring alignment with key stakeholder business outcomes.- Built and maintained strong relationships with senior executives, ensuring that customer needs were met and business goals were achieved.- Drove change management initiatives by standardizing organizational procedures, including lessons learned frameworks and customer involvement strategies.- Resolved technical blockers and deployed remediation plans while gathering feedback to ensure solutions delivered tangible value to the customer.- Successfully managed the program’s budget, schedule, and performance, ensuring that all project goals were met and exceeded expectations.Key Strengths:Leadership & Team Management | Change Management | Process ImprovementStrategic Planning & Execution | Conflict Resolution | Cross-Functional Collaboration

Greater Boston Area

I directed the development and implementation of modern nuclear communication tools across 40+ locations, ensuring the delivery of mission-critical solutions in a high-stakes environment. My leadership efforts were focused on building strong stakeholder relationships, driving program success, and aligning cross-functional teams toward common objectives.- Spearheaded a large-scale program, developing and executing clear performance outcomes and success metrics, while managing a complex and highly-regulated stakeholder environment.- Led a team of 10+ project managers and engineers, fostering a culture of collaboration and accountability to deliver high-impact results on time and within scope.- Established strong partnerships with end-users, ensuring open communication channels that allowed for the resolution of concerns and the successful delivery of tailored, value-added solutions.- Translated customer needs into actionable program requirements, balancing technical precision with strategic vision to meet both immediate and long-term goals.Key Strengths:Strategic Leadership | Stakeholder Management | Cross-Functional CollaborationProcess Development | Customer Focus | Requirements Management

Greater Boston Area

I led a team of subject matter experts and support staff, ensuring the successful delivery of high-impact projects by effectively managing program risks, timelines, and budgets. My leadership approach focused on fostering collaboration with stakeholders and aligning program goals with strategic business outcomes.- Led a cross-functional team of 5+ subject matter experts, driving successful project execution by maintaining a focus on clear communication and accountability.- Partnered with stakeholders to define and manage program budget, schedule, and deliverables, ensuring alignment with organizational objectives and mitigating potential delays and cost overruns.- Implemented continuous improvement strategies, preventing high-probability risks from causing critical delays and ensuring program success.- Secured executive consensus on the program's direction by presenting actionable solutions to potential challenges, demonstrating problem-solving expertise and strategic thinking.- Led the drafting of bid solicitation documents and facilitated meetings with prospective vendors to assess their capabilities, ensuring alignment with programmatic needs and maximizing project value.Key Strengths:Risk Mitigation | Problem Solving | Strategic PlanningContract Management | Team Leadership