João Sousa Email & Phone Number

Lisbon, Portugal

Portugal

• Harnessing the power of data to drive business success. Leads the development and execution of a data strategy and data driven culture, leading analytics initiatives, generating actionable insights and products
• Focused on E2E process reengineering and optimization, fostering a culture of continuous improvement
• Recurring engagement and interaction with C-suite level
• Provide oversight to the COO of $Operations Efficiency portfolio performance across Mercer
• Intelligible insights converted into benefit projects that generated $NOI growth (validated by FP&A)
• BI Solutions delivering E2E data and client reporting products converted into NOI impact (validated by FP&A)

Lisbon Area, Portugal

• Leading major productivity and E2E service / process re-engineering across Mercer Operations
• Designed, built and deployed a capacity planning framework across very large backoffice functions
• Fostered a culture of continuous improvement by deploying a Lean Transformation programs across the Business, Operations, Technology practices
• Worked in a team of Lean Transformation Leaders to Develop and deliver Lean training programs to educate employees on Lean principles, tools, and techniques
• Mentored and coached +2500 employees and leaders to build Lean capabilities and ensure the sustainability of Lean practices. Inspired and managed change
• Trained and/or mentored +2000 employees on Six Sigma methodology

Lisbon Area, Portugal

• Member of Local Executive Team from Portugal Shared Service Center (~200 people, ~$10M cost)
• Overseen and managed the operations, process optimization & technology
• Developed and monitored the main KPIs to track operational & financial performance and identify areas for improvement. Executive reports and insights
• Revamped budgeting, cost and revenue controls, as well as resource allocation and staff planning
• Overseen the migration of processes and clients to the most recent Actuarial Valuation System
• Fostered a culture of innovation to continuously improve operational efficiency (5% cost savings YoY)

Lisbon Area, Portugal

• Managed (from design to delivery) a large location strategy program that considered in reviewing the entire client portfolio and optimizing cost of delivery from Latin America & Caribe RRF consulting businesses (Rev.
• I also got involved in a global project team to design and setup an existing cost center model running across all Mercer Centers of Excellence (and addressed levers such as expense management, performance metrics.

Lisbon / London

• I was part of the Global Transformation and Business Process team that looked at the Strategy, Portfolio and Transformation initiatives from design to execution (with performance monitoring)
• My focus was the Retirement, Risk & Finance business line (Rev $1B / year), doing assessment and diagnosis of opportunities to review Business & Technology Architectures, increase productivity of workflows and.

Lisbon Area, Portugal

• Led the setup and quality control of business processes across the new Actuarial Services Shared Service Center. Led the automation & transformation of data processes. During my spell the CoE grown from 15 to >150.
• Developed Pricing & Budgeting models across all the services delivered by this department
• Conducted regular audits and assessments to ensure compliance and identify areas for improvement
• I also learned Actuarial Sciences and operated as an analyst for Italy & France DB pension schemes

Lisbon Area, Portugal

• Full fledge in-house development of a Staff Planning and Workflow Management system for Consulting based teams in Mercer (MySQL DB, Java, JSP, HTML connector, Apache Tomcat)

Postgraduate Degree: Information Systems

Management and Corporate Strategy, Enterprise Architectures, IT project management, Data Mining, Data Retrieval, Oriented Objects &.

Postgraduate Degree: Data & Ai For Business

AI strategy, Corporate Finance, Strategy & Innovation, Data ethics & literacy, AI Vendors approach, Curation & Visualization, Business.

Degree In Applied Maths & Computer Sciences

Major in Computer Science; in depth through Numerical Analysis, Algebra & Geometry, Probabilities & Statistics

Masters In Software Systems Engineering

2nd Semester (ERASMUS program): Semantics & Verification, Real Time Systems, Database modeling