Jennifer Walsh Email & Phone Number

Charlotte, North Carolina, United States

* Translates the global & regional company strategy into a regional sales support strategy* Sets directions, guidelines and procedures. Signalizes constraints in procedures and suggest solutions* Evaluate sales processes and perform collaboratively with sales managers and regional sales director* Drives continuous improvement and process optimizationEnsures Sales Support/Customer Service Team:* Maintains customer pricing in SAP aligned with customer sales quotes* Provides relevant sales-related documents (PDS/MSDS/COA/NAFTA)* Processes customer orders in SAP accurately and timely processing to ensure on-time and in-full delivery to customer* Communicates clearly and effectively to customers about order deliveries* Problem solves to offer other solutions and escalates to supply chain team when we cannot meet customer requested delivery dates* Invoices customers timely and accurately* Performs first dunning round for overdue customer payments * Manages customer consignment replenishment and invoicing * Register and track customer complaints * Manage service level differentiation on customer segmentation as agreed with Sales Director* Solicit forecasts from customer buyers* Handles and resolves more complex customer requests or complaints * Manage the Sales Support KPI’s including OTIF and CCA%* Ensures a high functioning sales team through thorough hiring, training and performance feedback* Manages Marketing and Employee Communications* Manage Execute and manage a regional Customer Relationship Management (CRM) system* Be pro-active in various company improvement projects across different departments* Motivates and strengthens the individual employees, conduct performance appraisals in order to reach individual as well as departmental goals* Be the Charlotte site SAP S4 Hana super user for Sales, Supply Chain, Warehouse and Production processes

Charlotte, North Carolina

Charlotte, North Carolina

Buffalo/Niagara, New York Area

* Leverage expertise in evaluating all work functions to gain understanding of how these functions will be integrated into the new organization.* Contribute expert ideas and suggestions in devising and implementing business plans, strategies, goals, systems, and programs, as well as new work instructions and training programs.* Ascertain seamless transition by maintaining constant communication with all levels within the organization.* Ensure the appropriate setup of all systems and products by closely working with the IT Team.* Capitalize on in-depth programming knowledge in executing necessary testing, which involved developing test scripts and conducting regression testing.

Buffalo/Niagara, New York Area

* Actively developing sound and productive relationships with customers, field sales, and manufacturing representatives. * Handle routine day to day CS activities (phone calls, orders, customer requests) as part of their daily activities * Handling escalated telephone calls and contacts from customers who are unsatisfied with our level of service or wish to escalate the nature of their request. * Ensuring sufficient training for all customer service representatives on departmental procedure and protocol.* Interacting with Sales, Marketing, Operations, Engineering, Service Depot, and other departmental functions to ensure service excellence and timely response to all domestic requests. * Working closely with operations personnel to expedite customer orders.

Jacksonville, Florida Area

*Helped to plan, drive, and control the stores sales, shrink (theft), and payroll to achieve goals*Coached and counseled all Associates to meet productivity expectations*Communicated merchandise needs and trends of the store to the Store Manager*Utilized company marketing tools, merchandise location, and presentation to maximize sales

Bs, Marketing

Bs, Business Management