Jo Abbott Email & Phone Number

Amersham, Gb

Amersham, England, United Kingdom

Responsible for defining, leading, and executing proposed separation projects and deliverables within DT Separation Management Office (SMO) team, working with the Digital Technology product and service teams and partnering with the business SMO teams to deliver the separation projects to allow GE to split into 3 distinct businesses.• Ensure successful delivery of projects/programs in the SMO portfolio that leads to the successful separation of DT products and services.• Manage specific separation activities including but not limited to; pre-separation due diligence, preparing and implementing Day 1 operational, legal and security requirements for close, working with each BU SMO team to separate products and services into their future state and work to eliminate risk and stranded costs at the end of any Transactional Service Agreements.• Manage risk and dependencies between organizations.• Establish governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence. Track and monitor program status and metrics to ensure milestones and internal/external commitments are met.• Define and implement processes for coordination and communication between organizations and with GE stakeholders.• Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives, being able to adjust message to audience• Manage day-to-day execution of projects by working directly with the DT product and services teams and the BU SMO teams.• Proactively identify and resolve issues and make recommendations for improvements to existing processes.

Amersham, England, United Kingdom

• Improved project framework and removed complex processes by implementing automated project management system.• Added rigor by reducing sources of truth, strengthening vendor partnership, increasing KPI accuracy, adding high level of replicability & automation. • Managing multiple projects simultaneously across different work steams and functions using my experience to influence all levels of the business. • Global rollout switching 200 agents to a new service management tool in less than two months. Change management involved communicating, developing training plan and creating on-going framework for feedback, KPI monitoring and training.

Amersham, United Kingdom

Working in a team managing a global IT Walk-Up product which provides instant face to face IT assistance to end users (250+ support agents, 150+K employees covered).• £12million global program. Advised regions of budget requirements, gained sign-off for MyTech Lounges and managed budgets for the same.• Conceptualised, designed and implemented the Resource Management Framework to manage global MyTech Lounge resources (195 agents) to mitigate against risk and ensure BAU.• Design and administration of quarterly MyTech Lounge regional agents’ roundtable, allowing for open communication, IT efficiency gains, customer satisfaction and customer productivity.• Encouraged cross-functional relationships to identify growth opportunities for the product. • Wrote business cases and project charters, project planning and execution of projects’ lifecycles from initiation to implementation through to fruition.• Collaborated with regional leaders for problem resolution, increased communication, maximised value contribution and ensured KPI targets were met.• Ensured flexibility and adaptability to EMEA HR laws and adherence to regional HR policies.• Exponential growth of program with Net Promoter Score of 19% making it the number one product in digital workplace solutions.

Uk

• Drove global user impacting projects across a user base of over 60,000 staff.o Projects included Office 365 upgrade, simplified process for global IT onboarding and MyTech portal implementation (one user portal for ordering, managing and learning about IT hardware and software).• Go to person for employee communications around these projects. • Conceptualised and created marketing around the new tools, communicated to users in an appropriate style, ensured training and information was in place and encouraged early adopters.• Created and led the GEHC Office 2016 Champions program, recruited 5,000 early adopters and promoters of the software.• Planned and implemented GEHC first MyTech Lounge, providing face to face personalized IT support. In first 4 months realised employee productivity savings of $8,000 and 100% customer satisfaction.

Amersham, Uk

• Led the global AskIT program which delivered user education, awareness and training via walk-up Techstations, online virtual training sessions, user portal for self-help and training and crowdsourcing website.• Successfully planned and executed 80 events reaching 10,000+ employees, in 11 countries and 7 languages, on time and decreased costs by 50%.• Created global virtual new hire training sessions package. IT on-boarding sessions offered to all GEHC new hires and contractors achieved 91% customer satisfaction score. Further innovated by producing a concise 30 min recorded pitch increasing new hire productivity from day one.

Amersham, Uk

• Reducing helpdesk ticket volumes by process improvement, moving cases to self-help & root cause analysis. End User training via web conference and face to face• Ensure processes are in place for support.• Management of Regional budget for Helpdesk and local desk side support.• Communication with the local business leaders for reporting operational metrics and identifying local business needs.• Project leadership for new integrations & specific projects • Review customer satisfaction surveys and implement strategy to improve customer satisfaction.

Buckinghamshire Uk

Planning and delivering 4 weight watchers meetings per week with up to 50 attendees at each session. Marketed & publicized meetings to attract new members and grow the meetings. Conducted effective weigh ins: demonstrating empathy, building positive relationships with members, helping members find appropriate weight loss solutions within the programme and by using the weight loss tools. Facilitated an effective group meeting discussion that focuses on weight loss through the Weight Watchers programme, promoting the use of Weight Watchers tools and programme materials and where all members feel involved, inspired and informed.

Bachelor Of Arts - Ba, Business And Leisure Management With Information Technology, 2:1

Ba (Hons) Business Management

Education record