A strong Senior Customer Service leader with a broad range of experience. A proven track record in delivering, managing and developing customer service/satisfaction results. Successful in achieving sustainable improvements and exceeding targets/goals across a balanced scorecard of metrics including Customer, Company Performance, Climate and Culture (colleague agenda) and Operational Measures. With a reputation for leading and developing change in a fast-paced environment whilst building a great team.A genuine, authentic and well-respected leader with a proven ability to motivate, inspire and develop others in order to maximise performance and optimise the Customer experience. Demonstrates excellent communication and influencing skills to build sustainable relationships quickly and effectively