Jo Fox Email & Phone Number

High Wycombe, Gb

High Wycombe, England, United Kingdom

High Wycombe

Producing and managing content for a central information portal, based on considered feedback from customers and staff.

Marlow

This role involved working with internal team members to support high profile customers with queries about the data and insight they receive from Dun & Bradstreet. This usually meant providing further education to the team member and their customer, or investigating D&B data to resolve queries and report back in a clear and timely manner. The role relied on a strong knowledge of D&B data and a good understanding of customer needs.

Marlow

This fixed term position was an opportunity to apply myself to a new and different challenge. The role involved maintaining high standards and improving data coverage where there were areas for potential development. The role was self-motivating and required attention to detail and focus on specific project goals throughout. Project management was a key element of this role.Responsibilities:• Follow rigorous processes to identify, screen and manage new sources of data• Thoroughly document all findings and information found throughout the process of onboarding a new data source• Collaborate with other areas of the business such as Enterprise Data Governance and Sales to ensure a data solution adheres to compliance policies, satisfies the needs of the business and, fundamentally, the requirements of our customers.• Communicate regularly with suppliers to discuss details of a project and ensure both parties are working together to make the most of our investment• Identify key steps to completion of a project, and successfully manage the process through to its conclusion.• Analyse both supplier data and D&B matched data to check for quality and identify areas of concern. Articulate these clearly to the wider team and the supplier to work towards a resolution.

Marlow

As a senior member of a busy sales organisation I worked hard to comprehensively understand customers’ requirements and closely match them to a product solution. Working in a job share role in the Emerging Business team, good time management techniques and communication were essential. In a high-pressure environment with challenging targets, I was awarded a place among the business’ top performers for Q1. When I left at the end of Q2 2017 I had almost hit my target for the full year, a full six months ahead of schedule.Responsibilities:• Cultivated excellent relationships with customers to truly understand and address their needs• Adapted to significant structural team changes whilst maintaining revenue streams and customer satisfaction• Teamwork and cooperation within a tight-knit team of four where trust was key to success• Regular use of internal Market Insight iterations with both UK and global D&B data• Maintained specialist knowledge of three key D&B products and learned a further fifteen over a three month period in order to broaden my skillset further.• Project managed the setup of a new communications tool within the team, including forming new processes and workflows.• Provided online demonstrations using Skype for Business, negotiated contract terms and resolved customer queries promptly, with excellent customer feedback• Manipulated data in Access and Excel to create bespoke solutions suited to a client’s specific use case

Marlow

This role involved designing and delivering training to a sales team who were primarily trade credit risk-orientated, with the objective of helping them to sell S&MS solutions into their trade credit risk customer base. Working alone in this role meant I was responsible for pushing the project forward and was very much a self-starter. I encouraged team members to push themselves professionally and supported them throughout their personal development in this field.

Marlow

This role moved from a consultative one into a more typical sales-driven position over time. With a strong knowledge of data list sales and match and append services, I cultivated a relationship of trust, both with customers and within the team internally. I used Market Insight, Access, Excel and Salesforce.com, amongst other tools to support the achievement of sales targets consistently. The role also involved liaising with internal members of the wider business to manage customer data queries. I saw all queries through to a successful conclusion so that the customer was satisfied and the business was made aware of constructive customer feedback.

Marlow

I was invited to move into the Alliances Team as the main point of contact for most of our third party customers. I was running 15-20 data counts per day, analysing customer datasets in Excel and Access, discussing matching projects, negotiating pricing, arranging paperwork, extracting data and generally acting as an end-to-end solution coordinator for our third party customers who could be serviced by phone and email. A detailed knowledge of D&B’s S&MS offering was essential to achieve challenging targets.

High Wycombe

I came into the business as a graduate and rapidly learnt the landscape and structure of the organisation. I worked hard to gain knowledge of the data quickly and understand the best ways to assist our sales team and our customers in providing the best data for their needs.

English, English Language And Literature, General, 2:1

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