Jo Goldstein Email & Phone Number

New Zealand

London, England, United Kingdom

- Define the product strategy focusing on core KPIs such as Total Active Members, Revenue and Conversion- Prioritise roadmap based on evolving business priorities in a dynamic startup environment- Demonstrate leadership within the business, supporting all teams and colleagues- Leverage expertise in Shopify and Klaviyo to design bespoke solutions that.

London, England, United Kingdom

- Developed digital strategy and presented to the executive team- Led a site redesign, made recommendations based on data, UX analysis and business goals- Advised social teams on cross-channel social strategy to increase growth, awareness and retention- Graphic design for social media, branding and physical and digital events

Working as a consultant provided the opportunity to work with a variety of global companies and further develop my skill set. I offered:- web and graphic design- website build and project management- website management- digital marketing- content creation- social media management

London, United Kingdom

- Collaborated with company directors to develop and implement successful digital strategies, resulting in increased sales and improved brand awareness- Conducted ongoing analysis of website experience using GA and designed customised pages to optimise the customer journey- Oversee the site redesign of koibird.com during H1 2020, improving user experience.

- Successfully initiated the migration of digital products from Mailchimp to Klaviyo, implemented live chat, and developed custom pages.- Implemented Klaviyo segmentation strategy that resulted in impressive compound monthly growth rates of 15% recipients, 12% open rate, 24% click rate, and a notable increase in revenue by 26%.- Consistently executed.

Paris Area, France

- Project managed the build and launch of reard.com- Designed customer-centric shopping and returns processed with development agency- Designed and implemented end-to-end logistics process with shipping and warehouse partner- Planned strategic marketing initiatives and project managed content shoots using influencers and talent

Auckland, New Zealand

- Led a team of three in achieving KPIs for online product availability, sales targets and return rates- Customized Magento backend to streamline SKU management for the website- Optimized order management platforms and processes between buying and merchandising teams for improved workflow- Created, executed and directed concepts for all content, including.

Auckland, New Zealand

- Managed all customer enquiries across multiple communication channels, ensuring prompt resolution and a positive brand experience- Conducted extensive e-commerce research to identify opportunities for improving the user experience, successfully implementing Zendesk for enhanced customer support- Maintained strong relationships with customers by.

New York

Styling and production intern for the web department of the OC headquarters. Efficiency, assertiveness, attention to detail, multi-tasking and communication are qualities that are essential in the daily tasks.

Sydney, Australia

Styling assistant to Sydney based stylist Rosie McKay for magazine photoshoots.