Jo Goodenough Email & Phone Number

London, United Kingdom

London, United Kingdom

London, United Kingdom

Developing a rapport with potential clients (over the telephone or expos) to create leads for future new business.Managing and building client relationships utilising my high energy and interpersonal skills to provide tailored solutions and quotations in a timely manner to meet their needs.Hosting site visits for clients to demonstrate the event facilities and visualise the concept to ensure suitability and provide client specific suggestions to enhance and upgrade the package.Converting quotations into sales contracts and guaranteeing all event demands, time scales and budgets are adhered to.Working well under pressure, managing multiple activities simultaneously and knowing when to re-prioritise efforts as the need arises.Utilising the computerised booking system (Event Pro) to ensure that information is effectively communicated to all relevant stakeholders, senior managers and colleagues.Actively contribute in ‘Transactional Report’ meetings once a week to discuss prospect client business.Continuously focusing on improving and developing client satisfaction to create client loyalty, with the end result always being to deliver a positive event experience.Have exceeded my personal sales target of over £10,000 per week.

Responsible for managing an international and multicultural production team, planning and delivering all dance events aboard the cruise. Produced detailed schedules, plans and calendars of entertainment events.Attended weekly senior management meetings, acting as the liaison for information and communication including policy changes, health and safety, immediate effects on my teams itinerary and staff changes.Chaired regular cast meetings, working autonomously to translate information and direction from senior management into individually tailored responsibilities and schedules for all cast members.Required to uphold the integrity and quality of each production show within a continuously interchangeable environment, such as dealing with the effects of cast replacement, bad weather conditions, injury and illness.Responsible for ensuring the team maintained company standards both on a personal and professional level, this included the resolution of conflict, monitoring personal presentation, hygiene and maintaining cast morale.Carried out individual appraisals for all 14 members of my team, covering the handling of disciplinary action and the feedback of each individuals overall performance throughout their contract.

Bachelor Of Arts (Ba) Hons Degree In Theatre Studies

Education record

Education record