Key Account Manager
•Working in partnership to provide a simple, straightforward and seamless experience for my customers.•Identifying and acting upon opportunities to improve my customer's service experience.•Speedily resolving issues concerning any element service delivery or billing.•To act as 'the face of my Company' and be the primary point of contact for my customer.•Working collaboratively with colleagues across the Company to drive efficiencies and improve the customer experience.•Positively influencing metrics attached to NPS, Debt and First Time Resolution by building an in-depth understand of my customer base.•Investing time in building a practical understanding of what role I play in helping my customers business to operate/achieve its commercial objectives.•Leading the delivery of Service Improvement Plans for my customer base, in collaboration with colleagues across the business.•Leading structured internal Service Review Meetings to ensure all areas of the business are meeting the customer's expectations.•Identifying opportunities for referrals within regulatory guidelines and where appropriate.•Root cause analysis through to fix of issues across the end to end customer journey.•Working collaboratively with colleagues and customers to reduce outstanding debt through open dialogue with your customers.•Working as part of a team dedicated on winning the reputation of best business customer service provider in the UK water industry.•Working as part of a field based team and supporting each other to ensure continuous service during holidays and absences.
