Along with complete domestic travel, assisted with meetings and events. Arranged accommodations, meeting space and rooms for small and large meetings, as well as transportation. Negotiated with car, sedan and hotel vendors. Accompanied group trips. Used Sabre, Concur and Grasp.

Dedicated agent to several accounts. Booked extensive international travel. Worked from home processing emails and receiving call ins. Heavy workloads with excellent customer service.

Travel Consultant for international and domestic business travel for a wide variety of accounts, dedicated agent to accounts.

Managed a staff of three, booking managerInitiated and completed procedures to form 'Corporate Travel Department' transitioning from departmental cost center to profit centerReplaced need for outside travel management company ultimately retaining all hotel and travel vendor commissions, incentives and eliminated all ticketing service feesCreated proposal which influenced decision to use the 'Corporate Travel Department' in the merger between Lincoln Financial Group and Jefferson PilotImplemented on-line travel booking tools (GetThere) and mid-office tool which improved quality and efficiencyDevised program which identified and used airline soft dollar incentive programs saving considerable in-house ticket costsTransitioned travel data and travelers through several mergers and acquisitions ensuring seamless conversions

Locally owned travel agency handling leisure, corporate and group travel arrangementsManaged operations of locations in Greensboro and Charlotte improving sales through staff training and office standardizationsInterviewed and procured a variety of preferred vendors including hotel, car, tour companies and cruise lines establishing higher commissions and service levelsImplemented quality control procedures for corporate travel which reduced booking errors saving time and dollarsMaintained high transaction count with accuracy and efficiency