Jo Patrick Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Responsible for the UK IBM MSA, and a contract valued at in excess of $50 M annually, supporting accounts as diverse as Transport for London, CLS, Diageo, Wirral Health Authority, Boots, Co-op Bank and Equifax. As Team Leader I was the escalation point for the IBM team for any account in the IBM account in the UK.My key responsibilities were:Coaching and.

Edinburgh, United Kingdom

The team was EMEA wide with members in the UK, Holland, Germany and France and was in place to support Service Managers with critical issues where all normal avenues to resolve have failed My key responsibilities were:Allocating support requests across teamMentoring and Guidance of team membersStrategic development of the skillset and teamProject.

Portsmouth, United Kingdom

Capitalising on my Project Management skills and training I was asked to join a programme rolling out a new global problem, change and incident tooling platform. My role was to establish and run the project office for the programme.My key responsibilities were:Organising the various project managersCo-ordinating different sub sets of the projectReporting.

Portsmouth, United Kingdom

Joined the Systems Network Architecture (SNA) Service Delivery Owner team as Team Leader to take advantage of my technical background and experience across the multiple country networks owned and managed by IBMI had ownership and responsibility for 10 different SNA networks, with particular focus on the quality and integrity of the services IBM offered to.

Portsmouth

• Graduate role in the Network Operations division of leading Network Services provider with global client base and presence
• Following initial in house training I became part of the Network Operations shift team having responsibility for IBMs Global Network
• Spent time as a multi skilled operator, allowing me to be allocated where there were most issues, covering IDNX, SNA, Frame Relay transport, and the rapidly expanding & business critical IBM Global IP Network
• Specialised in SNA and took ownership of the day to day procedures of the main IBM SNA network
• Member of the project team responsible for the migration of the Dutch National Network into the UK Centre, responsible for educating rest of the network operations team and ensuring the day to day procedures were.

International Baccalaureate

International Baccalaureate