Jo Perrin Email and Phone Number
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Experienced and highly motivated Service Delivery Manager with a positive attitude. Committed to service excellence and believes in good practice and high work standards. Currently employed as a Lead Service Manager within a large outsourced account and trained to ITIL V3 level. A reliable, consistent person who performs well under pressure and capable of operating in a high-pressured environment. My personal strengths include drive, energy, enthusiasm, team player and results orientated.Specialties include Service Delivery, Service Transition,Customer relationships, People Management and development.
Computacenter
View- Website:
- computacenter.com
- Employees:
- 10788
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Service Transition DirectorComputacenter Oct 2016 - PresentLondon, England, United Kingdom
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It Adoption - Delivery LeadComputacenter Apr 2014 - Present
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Lead Service ManagerComputacenter Oct 2012 - PresentDelivering Services and Solutions to our customers and continually improving the IT Services using our best practice frameworks
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Lead Service ManagerComputacenter Sep 2010 - Oct 2012United KingdomService Manager providing proven Managed Service Solutions
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Deputy Service DirectorFujitsu Dec 2009 - Sep 2010•Maintained a plan which resulted in 29 Service Levels moving from ‘Red’ to ‘Green’ •Management of Cost Savings Plan •Completed a Service Transformation programme and delivered a 16% increase in Customer Satisfaction levels.•Received two Service Excellence recognition Awards for ’highest work standards and consistently demonstrating commitment to Impeccable Service’’ -
Head Of Service OperationsFujitsu Aug 2008 - Dec 2009Delivered Awareness Campaign of ITIL Processes•Established a programme of Governance across the account involving all internal Capability Units and the Customer•Developed and maintained stakeholder Relationships– internal and customer •Reduction of Service Credits of 50% by bringing focus to the Service Catalogue and Business Critical Systems and review of Incident and Problem Management processes
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Acting Service Director And Senior Service Delivery ManagerFujitsu Oct 2005 - Apr 2008•Maintained service delivery during successful Exit Transition of contract and achieved additional £1m revenue•Introduced effective Change Management•Delivered first corporate implementation of Configuration and Release toolset with introduction of industrialised documentation. As a result provided 30% Cost reduction for provision of new infrastructure.•Established Product Service Introduction Group Forum (SIG)
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Senior Service Delivery ManagerFujitsu Apr 2005 - Oct 2005•Ensured customer business operations and support was maintained 24/7 during London Bombing event•Implemented Demand reduction plan•Supported the successful negotiation of a one year contract extension
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Lead Service Delivery ManagerFujitsu Aug 2002 - Apr 2005•Lead Service Delivery Manager and Account Manager Hybrid achieving £5m and 2 year contract extension.•Initiated a Cost Savings Plan that delivered 5% savings in first year as lead and 8% savings in year two by review of Operating Model•Achieved CSIP of 9/10 in first year as Lead Service Delivery Manager•Delivery of DR site within 3 days of 9/11 events•Effective Service Desk transition from UK to Chennai, India
Jo Perrin Skills
Jo Perrin Education Details
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St Catherines Rc School For Girls -
St Katherines
Frequently Asked Questions about Jo Perrin
What company does Jo Perrin work for?
Jo Perrin works for Computacenter
What is Jo Perrin's role at the current company?
Jo Perrin's current role is Customer Executive (Transition and Transformations).
What is Jo Perrin's email address?
Jo Perrin's email address is pe****@****i.co.uk
What is Jo Perrin's direct phone number?
Jo Perrin's direct phone number is +4417076*****
What schools did Jo Perrin attend?
Jo Perrin attended St Catherines Rc School For Girls, St Katherines.
What are some of Jo Perrin's interests?
Jo Perrin has interest in Animal Welfare, Children, Environment, Health.
What skills is Jo Perrin known for?
Jo Perrin has skills like Service Delivery, Management, Change Management, Itil, Service Desk, Outsourcing, Service Management, Incident Management, It Management, Governance, Crm, Problem Management.
Who are Jo Perrin's colleagues?
Jo Perrin's colleagues are Nick Stylianou, Sue Wykes, Adediran Adetunji, Wolfgang Hofmeister-Dunkel, Jignesh Dholakiya, Mégane Villefeu, Sylvie Guichard.
Not the Jo Perrin you were looking for?
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Johanna Perrin assoc. CIPD
London -
3intl.verizon.com, verizonbusiness.com, uk.verizon.com
4 +190855XXXXX
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