Training and Development Manager for the Roomzzz Aparthotel group of 10 sites across the UK.Built this role from scratch for the support of all sites, the COO and wider operational teams. Working alongside many internal and external individuals and communication between the onsite teams, HO, CRM and H&S companies. Part of the Senior Leadership Team of Roomzzz hotels during openings and the training of all teams, involved in implementing the Health and Safety Platform for all the companies Processes and Procedures 121 support for GM's, AHM and all other departments, in group settings or individually to ensure all customers and staff were providing and receiving the best possible service for the success of the business

Manager of Reception, Kitchen, Bar and Restaurant in busy city centre hotel in Leeds, situated next door to the Royal Armouries museum and event space. Occasionally covered Burnley site in Lancashire also as manager or covering chef in his absence.

Conducting and leading a team of 30 hosts. Assisting with the running of the centre and being at the heart of the operation for a successful and safe environment for families, schools and children

Dealing with the Resort and theme parks feedback for a compacity of 16,500 customers. Face to face, email, social media and telephone communication. Also, the smooth running of the theme park in Product Excellence to ensure the customers are looked after and happy with their experience. Constantly in communication with all departments to ensure the guest experience and journey is the best we could deliver from a world leading company.

Part-time alongside working at the busy theme park. Delivering the best service to big events in Central London. Events from 400 to 2000 guests dining; anything from awards night, networking events to gallery openings.

Opening and closing of the Creche. Running the day to day operation for children 3 to 10 years old and safe guarding young children in the fast paced London store. Alongside working at Chessington World of Adventures.

Working Alongside EYFS. Working with young children to delevop and progress - from 6 months to 5 years old. In a Montessori environment as a room leader and key holder. Fully qualified via Star Training

Key holder and running the day to day operation of a high street store in London. Over seeing the key areas of up selling, seasonal, make up and fragrances. Training other staff members and hitting all company standard KPIs Also, worked at another London store on the pharmacy. Advising customers, 121 meetings and assisting with dispensing prescriptions.