Jo Pitt Email & Phone Number

Greater Brisbane Area

In my role as a Multi Skilled International Contact Centre Consultant I have performed:-Advise customers and provide information on airfares, airline procedures and auxiliary products, Qantas and partner loyalty program, as applicable to domestic and/or international travel-Capture all potential revenue producing opportunities via telephone sales and servicing-Answer inbound calls and Initiate outbound calls as instructed-Deliver an excellent standard of customer service and satisfaction, whilst maintaining the highest standard of professionalism in all interactions to create a positive image of the airline and department-Maintaining technical skills and product knowledge-Endorse and support Departmental Quality System-Engage in OHS responsibilities ensuring reasonable care is taken as an individual and for others in the workplace

Brisbane, Australia

During my time in this role I worked various roles:-Domestic Travel Consultant-Agency Sales Consultant-Holiday Travel Consultant-Holiday Travel Supervisor (Relief)-Corporate & Government Travel Consultant-Small to Medium Business Account Consultant

High School

Certificate Iii In Business

BSBWHS302 Apply knowledge of WHS legislation in the workplace BSBCMM301 Process customer complaints BSBCUS301 Deliver and monitor.

Certificate Iii Customer Engagement

BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service.

Certificate Of Attainment, Medical Reception And Terminology

BSBMED301 Interpret and apply medical terminology appropriately BSBMED201 Contribute to health and safety of self and others BSBMED302.

Provide Firstaid

HLTAID003 Provide firstaid

Fares And Ticketing I - Normal Fares

Construct and Ticket Normal International Fares THTSOP20A

Handling Difficult Service Situations

Handle Difficult Service Situations ZQFCCS07A

Certificate Of Commercial And Office Fundamentals

Data Base Level I PBS049 Language Skills I PBS204 Numerical Skills I PBS205 Word Processing I PBS219 Keyboard PBS311

Certificate Of Commercial And Office Fundamentals

Microcomputer Awareness COM001 Life Skills LSP045 Word Processing II PBS038 Word Processing IIIA PBS039 Spreadsheets I PBS042