Jo Sheldrick Email & Phone Number

Melbourne, Victoria, Australia

As a Key Account Manager, I am responsible for overseeing key school group deployments, including Catholic Dioceses, Lutheran System, and other school networks. My role involves building and maintaining strong relationships with key decision-makers, understanding their unique challenges, and customising solutions to meet their needs.Key ResponsibilitiesClient Relationship Management:Cultivate and sustain relationships with key decision-makers within client organizations.Tailor solutions to address the unique challenges and opportunities of each key account.Collaborate with Head of Sales and Head of Marketing to strengthen and grow key client relationships.Sales & Growth:Develop strategies to upsell and cross-sell services within existing key accounts.Work with the sales team to identify potential new key accounts.Conduct presentations and product demonstrations for high-tier prospects and customers.Deployment & Integration:Oversee the effective deployment and integration of SchoolTV resources within group networks.Coordinate with the technical team to ensure smooth system implementations and provide post-launch support.Feedback & Innovation:Gather feedback from key accounts to guide future product developments and service improvements.Keep clients updated on new features and tools to maximise their utilisation of the SchoolTV platform.Collaboration:Work cross-functionally with the customer success team to ensure cohesive account management.Provide regular updates to senior leadership on key account health, challenges, and growth opportunities.Collaborate with product and technical teams as needed to ensure seamless account management.Travel & Conferences:Attend business-related conferences to promote SchoolTV and engage with key customer stakeholders.In my role, I am committed to delivering exceptional service and fostering strong client relationships to drive growth and innovation within our key accounts.

Melbourne, Victoria, Australia

𝘒𝘦𝘺 𝘱𝘰𝘪𝘯𝘵 𝘰𝘧 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘧𝘰𝘳 60+ 𝘱𝘳𝘪𝘮𝘢𝘳𝘺 𝘢𝘯𝘥 𝘴𝘦𝘤𝘰𝘯𝘥𝘢𝘳𝘺 𝘴𝘤𝘩𝘰𝘰𝘭𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘝𝘪𝘤𝘵𝘰𝘳𝘪𝘢, 𝘸𝘪𝘵𝘩 𝘢 𝘧𝘰𝘤𝘶𝘴 𝘰𝘯 𝘳𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘰𝘧 𝘵𝘩𝘦 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘤𝘭𝘪𝘦𝘯𝘵 𝘣𝘢𝘴𝘦 𝘷𝘪𝘢 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺.𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 & 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Successfully build and nurture strong relationships with new and existing clients / key decision makers (Business Managers, Assistant Principals) to re-sign and retain clients / schools year after year.• Maintain Account Management activities and proactively pursue and win new business within prospective schools.• Win back previously lost clients / accounts by delivering compelling value propositions. • Interpret and understand client needs, providing advice and solutions to exceed expectations. • End to end project management of each school’s photo day, working closely with school contacts and the Photography Manager. • Receive consistent high praise from clients, stakeholders, senior managers and colleagues for demonstrating an outstanding work ethic and exceptional professional standards. • Developed and executed the organisation’s exemplary account management model for all schools which has significantly improved client satisfaction, account retention and new business acquisition rates. • Immediately manage, problem solve and rectify any issues or complaints to the satisfaction of the client and stakeholders (e.g. paying parents). • Audited and updated existing processes, procedures and introduced new quality control processes resulting in enhanced efficiency, client relationships and significant cost savings by eliminating unnecessary and costly reprints. • Strategically selected to represent MSP Photography at various industry events to network, build relationships and optimise opportunities with Victorian primary and secondary school Principals.

Melbourne, Victoria, Australia

𝘍𝘰𝘭𝘭𝘰𝘸𝘪𝘯𝘨 𝘢 𝘷𝘦𝘳𝘺 𝘳𝘦𝘸𝘢𝘳𝘥𝘪𝘯𝘨 𝘤𝘢𝘳𝘦𝘦𝘳 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘧𝘰𝘳 𝘴𝘦𝘷𝘦𝘳𝘢𝘭 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘈𝘥𝘷𝘦𝘳𝘵𝘪𝘴𝘪𝘯𝘨 𝘤𝘳𝘦𝘢𝘵𝘪𝘷𝘦 𝘢𝘨𝘦𝘯𝘤𝘪𝘦𝘴 𝘪𝘯 𝘣𝘰𝘵𝘩 𝘔𝘦𝘭𝘣𝘰𝘶𝘳𝘯𝘦 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘜𝘒, 𝘐 𝘤𝘰-𝘧𝘰𝘶𝘯𝘥𝘦𝘥 𝘢 𝘩𝘪𝘨𝘩𝘭𝘺 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘙𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘢𝘨𝘦𝘯𝘤𝘺 𝘪𝘯 𝘔𝘦𝘭𝘣𝘰𝘶𝘳𝘯𝘦 𝘵𝘩𝘢𝘵 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘦𝘥 𝘪𝘯 𝘊𝘭𝘪𝘦𝘯𝘵 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘳𝘰𝘭𝘦𝘴 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘈𝘥𝘷𝘦𝘳𝘵𝘪𝘴𝘪𝘯𝘨 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺.𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 & 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Identified and secured new business opportunities within the Melbourne Advertising industry, leveraging expertise and knowledge to cultivate strong relationships with prospect, new and existing clients / Advertising agencies.• Effectively managed the existing portfolio of client accounts by understanding and responding to client needs and nurturing strategic business relationships.• Propel Recruitment experienced significant growth during its period of operation, with the majority of new business generated through word-of-mouth referrals and repeat business.• Successfully built a strong client and candidate database by providing a consistently high level of service.

Melbourne, Victoria, Australia

𝘐𝘯 𝘵𝘩𝘪𝘴 𝘳𝘰𝘭𝘦, 𝘐 𝘸𝘢𝘴 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘈𝘶𝘴𝘵𝘳𝘢𝘭𝘪𝘢 𝘗𝘰𝘴𝘵 𝘙𝘦𝘵𝘢𝘪𝘭 𝘤𝘭𝘪𝘦𝘯𝘵 / 𝘢𝘤𝘤𝘰𝘶𝘯𝘵, 𝘸𝘩𝘪𝘤𝘩 𝘸𝘢𝘴 𝘢 𝘏𝘝𝘍𝘛 (𝘏𝘪𝘨𝘩 𝘝𝘰𝘭𝘶𝘮𝘦 𝘍𝘢𝘴𝘵 𝘛𝘶𝘳𝘯𝘢𝘳𝘰𝘶𝘯𝘥) 𝘢𝘤𝘤𝘰𝘶𝘯𝘵.𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 & 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Led and directed all marketing and communication activities for the Australia Post Retail account at a national level, working closely with the client and senior agency creatives on the strategic direction of the account.• Managed diverse project teams to ensure the smooth delivery of the client’s / account’s campaigns.• Briefed and directed creative teams in creative concept preparation, as well as production for all communication projects / campaigns.• Managed the account service and creative teams in the day to day running of the account.• Oversaw all financials and planning for the account.

Melbourne, Victoria, Australia And Uk

𝘋𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘵𝘪𝘮𝘦, 𝘐 𝘩𝘦𝘭𝘥 𝘯𝘶𝘮𝘦𝘳𝘰𝘶𝘴 𝘚𝘦𝘯𝘪𝘰𝘳 𝘈𝘤𝘤𝘰𝘶𝘯𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘳 𝘳𝘰𝘭𝘦𝘴 𝘪𝘯 𝘷𝘢𝘳𝘪𝘰𝘶𝘴 𝘈𝘥𝘷𝘦𝘳𝘵𝘪𝘴𝘪𝘯𝘨 𝘊𝘳𝘦𝘢𝘵𝘪𝘷𝘦 𝘈𝘨𝘦𝘯𝘤𝘪𝘦𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘔𝘦𝘭𝘣𝘰𝘶𝘳𝘯𝘦 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘜𝘒, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨:• Senior Account Manager (Contract), Oxygene Branding & Communications, Melbourne VIC• Senior Account Manager (Contract), Pandemonium Creative, Melbourne VIC• Senior Account Manager, OBM Advertising, Melbourne VIC• Senior Account Manager, Flag Communications, Cambridge UK𝘊𝘭𝘪𝘦𝘯𝘵𝘴 / 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘢𝘣𝘰𝘷𝘦 𝘳𝘰𝘭𝘦𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘦𝘥:• GE Money• Pioneer• Orica Group• Delfin Lend Lease• Retirement by Design