This role requires reporting to 4 Partners directly and liaising with all employees across the organisation. Ensuring all systems, operations, workflow, compliance, training, and HR run smoothly. Direct management of Administrative staff.* Perform administration management* Monitor & support business operations* Ensure adherence with compliance* Develop & update policies & procedures* Induction support of new employees* Develop team members through coaching & training* Enable implementation of strategic initiatives* Assist improving processes, service, IT solutions* End of month reportingSupporting & Coordinating office personnel ensure office operations run efficiently & effectively. HR assistance (recruiting, interviewing, induction, training & support. Strategic analysis of business operating systems, implementation of key business improvements initiatives, process enhancements.

* Managing Adviser calendars in Outlook* Greeting clients & managing reception* Answering incoming phone calls* Set up of meeting rooms for external meetings* Managing incoming & outgoing correspondence* Administrative support to corporate team* Maintaining office equipment, stationery, supplies

RTO Administration - Busy role combining RTO administration and customer service to internal and external stake holders• Co-ordinate enrolments processes from the initial enquiry to handover with the Training Team• Develop & implement policies and procedures for student enrolments• Maintain student records using compliant software (JobReady, Accelerate, Great Plains)• Issue compliant Certificates and Statement of Attainments• Invoicing and receipting of paymentsAchievements• Implemented new RPL (Recognised Prior Learning) policies and procedures• Streamlined procedures across the enrolment process

Time management, strong organisational skills along with excellent customer service isparamount to the smooth and efficient running of the clinic.● Appointment management● Accounts management● Reception Duties● PA assistance to the veterinary team● Client Liaison / Customer ServiceAchievements• Handling of emergency cases and getting the required information quickly to themedical team along with assisting pet owners with empathy and compassion to ensure the pet owners feel calm and reassured.

This was a temporary position whilst staff were on holidays with duties involved but not limited to:• Xero Suite• Data Entry• Customer Service• Bookkeeping• Account Reconciliation• General Reception and Administration Duties