Joan Bolduc Email & Phone Number

Manhattan Beach, California, United States

*Provide wide range of administrative/operational support to teams across the organization including members of Scientific & Medical Affairs, Patient Services, Development, Community Engagement, Human Resources & Facilities.*Distribute & triage messages (emails, voice mail) received through Zendesk and Microsoft Outlook to the Case Management staff and other departments within the organization.*Fulfill requests for educational materials regarding the organization and Pancreatic Cancer specifically from general constituents and HealthCare professionals.*Manage inventory for Patient Services.

United States

*Provide wide range of administrative support to the Scientific & Medical Affairs department and specifically to the Patient Services team.*Triage/distribute all Patient Services emails,voicemails, FaceBook leads, and Clinical Trial Finder submissions, as well as any other requests to the Help Line Case Manager team and other department contacts within the organization.*Provide support with events, meetings/webinars*Complete data entry within Constituent & Trial Management System and Raiser’s Edge.*Work with Customer Service team to fulfill Patient Packet requests from constituents as well as educational requests for Healthcare Professionals, industry partners and support organizations.

Manhattan Beach, California, United States

*Triage/distribute all Patient Services emails,voicemails, FaceBook leads, and Clinical Trial Finder submissions, as well as any other requests to the Help Line Case Manager team and other department contacts within the organization.*Provide support with events, meetings/webinars*Provide back-up data entry support within Constituent & Trial Management System and Raiser’s Edge.*Fulfill Patient Packet requests from constituents as well as educational requests for Healthcare Professionals

Responsible for providing effective customer service for all external constituents and acting as a liaison between constituents and the organization. Assist with donations & event registrations. Responsible for oversight of all aspects of mail room operations. Support all departments in the distribution & processing of incoming/outgoing mail including packing, shipping and postage. Handle organization's office supply requisitions with various vendors.

Greater Los Angeles Area

Provide a variety of daily living task support services to Senior Citizens which allows each person to remain independent and able to live in their own homes. Essential services provided include, but are not limited to, companionship, meal preparation, transportation & errands, appointment escort, assist with mobility, light housekeeping, yard work, personal grooming and hygiene assistance. Maintain high standards of customer service. Document service record reports.

Greater Los Angeles Area

Responsible for all aspects of bank operations including direct management of Branch Operations and Treasury Management staff. Responsible for compliance and regulatory matters relating to operations risk management. Manage, monitor, and address risk management issues seeking to economically and legally minimize the bank’s corporate risk exposure and profile. Implement the Bank’s policies and procedures, infrastructure support, and information systems to support the maintenance and growth in the delivery and introduction of products, and services to customers. Negotiate key bank contracts and renewals for core operations' processes, IT and ancillary vendors. Appointed by the Board of Directors to serve as Bank Secrecy Act/OFAC Officer, Deposit Compliance Officer, Security Officer, Information Security Officer and IT Liaison.

Greater Los Angeles Area

Worked on Bank Operations and Deposit Compliance policies & procedures, completed risk assessments. Supported operations, compliance, client services and cash management activities.

San Francisco Bay Area

Responsible for Bank Operations, Client Services, Cash Management functions and staff; Deposit Compliance including BSA/OFAC; Staff Training; Vendor Management; Information Technology and Audit Liaison

San Francisco Bay Area

San Francisco Bay Area

Bachelor'S Degree, Sociology

Certificate, Patient Advocacy

Activities and Societies: Earned with DistinctionAssist patients and their families navigate through the health care system. Act.