Joan Costa Email & Phone Number

Greater New York City Area

Brooklyn

• Broker Dealer Business ManagementDeveloped and implemented procedures, metrics, quality testing, training and technology enhancements. Changes implemented reduced global quality defect rates by 60%.
• Ensured compliance with the Corporate Record Retention policy. Established regional teams, standardized record classification codes, provided training and facilitated issue resolution.
• Realized 50% reduction in use of manual trackers, 35% data integrity quality improvement, increased system integration and enhance pipeline reporting.
• Responded to regulator requests for information, including surveys and questionnaires.
• Designed and implemented business continuity plans and regularly conduct business resilience tests to ensure plan effectiveness.
• Streamlined and produced monthly Markets, Investor Services and Banking Control Forums reporting. Designed presentations for town hall and monthly scorecards.

Greater New York City Area

• Broker Dealer Operations Risk Officer
• Created a governance structure to monitor compliance with regulations and implemented several key system function enhancements.
• Directed bank wide initiative to ensure consistency between several outsourced governance oversight models.
• Designed and implemented software application to identify non-delivery of confirmations and prospectuses, leading to the identification of regulatory concerns, corrective actions, and collaboration with compliance.
• Directed $1 million E&Y consulting project to develop a broker dealer legal/regulatory matrix.

Greater New York City Area

• Partnered with business management to diagnose root causes, recommended solutions and process changes. Spearheaded anti-money laundering audits.
• Created educational materials and training programs for senior management on anti-money laundering procedures and techniques for compliance.
• Updated corporate banking policies to reflect current trends and compliance issues.

• Prevented over $300 million from being laundered by identifying red flags and conducting over 200 investigations. Five individuals flagged for investigation were prosecuted and convicted by the New York State District.
• Investigated employee fraud leading to conviction and jail time. Worked directly with impacted clients to identify losses.
• Investigated three cases of employee misconduct resulting in termination.
• Increased sales $500,000 by identifying obstacles and negotiating solutions between sales and legal departments, easing friction within corporate structure, improving deal management.
• Reduced client acceptance time by 15%. Issued guidance documents and participated on client calls to clarify requirements, taught the AML training course, and provided one-on-one training.