Joan Larson Email & Phone Number

Wheaton, Illinois, United States

Chicago, Illinois, United States

Wayne, Illinois, United States

Responsible for the day to day operations of a busy construction office, which includes heavy phones, strong customer service, A/P, A/R, scheduling and payroll.Creation and management of customer database.Created and calculated weekly usage reports, payroll reports and sales reports for management.

Oak Brook, Il

Served as the central point of contact for search consultants in organizing and managing the client team, and candidates through coordination of all search project efforts.Managed multiple consultant calendars: coordinating dates, setting appointments and general calendar management.Professional communication, both verbally and written.Correspondance via email; consisting of contracts, schedules, reports, etc.

Naperville

First point of contact for all Company visitors. Responsible for day to day administrative operations for the executive team and human resources. Managed incoming calls, screening and routing where appropriate. Coordination of meetings, conferences and Board meetings, includes materials and catering. Travel coordination including airfare, rental cars, hotels, etc. Executed contracts and managed tracking through processing. Expense reports, contract management, proofreading and content review of documentation, incoming and outgoing.

Aurora, Il

Responsible for day-to-day administrative operations for six Medical Directors, the Vice President of Medical Management and Chief Medical Officer.Work closely with executive management, as well as all levels within the organization.Coordinated Board meetings, take minutes, and distribute notes and assignments.Coordinated Shareholder meetings; reserve meeting location, food, and all meeting needs.Executed contracts, managed tracking through processing.Managed multiple Outlook calendars for key executives.Screened incoming calls to maintain executive productivity, managed customer service recovery and follow-up correspondence.Completed expense reports, mileage reports, and filing.Scheduled and prepared all executive team meetings and physician meetings.Responsible for monthly patient satisfaction metric calculations for all clinic sites and specialties. Ran all reports on specific schedule according to benchmarks and provided timely reports to the executive team.Created clinic-wide average graphs for CGCAHPS results.Promoted teamwork and worked closely with other administrative staff to ensure coverage of department at all times. Assisted other administrative staff with special projects, and project management.Created an electronic filing system for company-wide contracts and agreements.Trained in Lean principles, Visual Management, A3 Problem Solving, Standard Work, and Continuous Process Improvement.

Chicago, Il

Lead liaison between Client and all current candidates.Resume review, sourcing and scheduling.Research analyst, involving Internet and phone work.Expense reports, budgets, monthly placement reports.Company correspondence; includes letters, memos, reports, emails, PowerPoint presentations, Excel tracking reports, as well as tables and graphs.Travel arrangements; includes domestic and international.Main point of contact for all clients and candidates.Schedule all client/candidate interviews.Personal assistance with family travel or personal errands.Screening incoming calls and customer service follow up

Greater Chicago Area

Company correspondence; includes letters, proposals, contracts, PowerPoint presentations.Travel arrangements; includes private carriers, domestic and international (multiple time zones/detailed itineraries).Supervise administrative assistant team.Extensive research via the internet and phone work.Scheduling; corporate meetings, client meetings, and multiple executive calendars.Maintain contact with all assigned clients.Assist all active and inactive corporate Board members.Expense reports and tracking reports.Screening incoming calls and customer service follow up.Company correspondence; includes letters, proposals, contracts, PowerPoint presentations.Screening incoming calls and customer service follow up.Event planning; includes trade shows, fundraisers and corporate parties.Responsible for leading all team members towards proper process and workflow guidance.Implemented and coordinated four successful system upgrades corporate-wide.Continuous corporate-wide employee training, as well as all new employee system training.Tracking and monitored proper usage for all employees on corporate database system.Teamed with various department heads to improve information tracking by developing custom reports.Brought employee database system usage from 40% to 85%.

Chicago, Il

Company correspondence; includes letters, proposals, emails and contracts.Travel arrangements; includes private and domestic.Resume review, sourcing and scheduling.Scheduling; includes internal and external meetings, and multiple executive calendars.Tracking of corporate expenses.Client research involving Internet and phone work.Expense reports, budgets, monthly placement reports.Responsible for calculations and distribution of Quarterly client billing.PowerPoint Presentations; includes video slideshows, as well as handouts.Maintain contact with all clients and candidates.Schedule all client/candidate interviews.Screening incoming calls, filing, mail, copying, etc.