Joan Oconnor Email & Phone Number

United States

Greater Chicago Area

Merrillville, In

Led a team of 16 employees across 3 departments and was responsible for setting and managing the US pricing strategy for Tradebe to support a $300 million budget. Key responsibilities included observing marketplace trends across the environmental services industry, coaching the sales team on pricing best practices, furnishing sales reports for Sales Management and Executive Staff review and identifying opportunities to improve performance by adjusting pricing.

Greater Chicago Area

Norwell, Massachusetts, United States

2004 – 2007 Sales & Service Training & Development ManagerDesigned and led virtual and in-person training facilitation and support for sales and service staff across 50 North American locations. Other responsibilities included sales administration duties including CRM system development, implementation and data validationSuccess included: timely roll out of senior management quarterly initiatives in addition to over a dozen trainings per year; organized and implemented on-site training for 3 company acquisitions across North America2002 – 2004 National Field Administration ManagerResponsible for streamlining all workflow processes for field operations and ensuring a full adoption of processes and best practices, including full change management and communication rollouts. Key areas of focus included job cost management, purchase order management, payroll reconciliation, contract administration, pricing approvals, invoice audits and month end reportingMember of company’s national event response team; responsible for timely billing to US Coast Guard/FEMA/EPA or other government agency; supported efforts such as Hurricane Katrina and various large-scale oil spillsSuccess included: designing and facilitating training and development of Site Service CSRs; oversight of 65 reps across 50 services centers. Process improvement resulted in a cost savings and time savings across field operations2001 – 2002 Inside Sales Associate1999 – 2001 Technical Sales Representative 1997 – 1999 Field Service Representative

Chicago, Illinois, United States