Joan Pilsmaker Email & Phone Number

Everett, Massachusetts

Manage large AML operations team (55+) responsible for supporting the RBS Citizens AML Compliance Program. Includes managing the operations teams that perform Customer Identification (CIP), BSA Cash Reporting (CTR) and Know Your Customer Due Diligence and Enhanced Due Diligence functions.Developed Know Your Customer Tool. Tool builds the customer’s risk profile from the identification and verification process at on-boarding and monitors any changes through an event driven review process. Performs periodic annual reviews on high risk customersClient screening for both foreign and domestic politically exposed persons.

Financial Intelligence Unit, Senior Compliance ManagerManage large operations teams responsible for identifying, analyzing and reporting events that may be associated with money laundering and terrorist financing activities.• Developed Event Manager processing proof of concept to prioritize referrals that turned into investigations.• Reduced case volume by 30% due to consolidating duplicate cases.• Defined business rules to establish a risked based approach to workflow management by prioritizing referrals.• Removed non value-add referrals thereby improving the quality of cases and reducing inventory.• Co-Developed “Guidepost” tool (patent pending) in a greenbelt project using process excellence and six sigma methodologies to develop an Excel macro that required no technology resources to implement.• Improved the quality of the analyst’s investigation by 20%.• Decreased case investigation time by 50%.• Project lead for several technology initiatives and implementation projects.• Assumed ownership in the final weeks of a critical software transition project with an extremely short timeline to deployment, resulting in an on time delivery with full functionality.• Identified intelligence projects to spot emerging trends both at the product surveillance level and at customer experience level.• Project lead for AML processes and operations for Transitions, Mergers and Acquisitions.• Team lead for indentifying, people, process and technology coverage for Global AML monitoring and operations

Managed a team of 55 investigators who performed 50,000 case investigations annually and coordinated all aspects of Fleet’s investigation process. Monitored progress and status of cases open and closed. Reviewed the filing of SARs and addressed recommendations to terminate client relationships. Led Financial Intelligence Unit transition through the Merger and Acquisition of Fleet Bank by Bank of America. Subsequently, the Fleet Model was determined best in class and adopted as the Bank of America model.

Senior Anti-Money Laundering Manager

Supervised the Global Monitoring and Surveillance Team.Prevented $750,000.00 loss by indentifying a kite scheme.Managed an increase in Unusual Transaction Reports and case volumes while reducing the length of time to file Suspicious Activity Reports with FinCEN from 38 days to a range of 21 to 26 days.Small Business Account ApproverSmall Business Sales Associate and Telephone banking online account approver.Assessed and minimize risk/loss at account opening.

Responded to client’s inquiries and grievances due to adverse and negative information contained in background reports. Ensure compliance of all departments with the Fair Credit Reporting Act. Interface with in-house Counsel to coordinate defense documents and strategies in civil suits. Read and interpret Criminal court dockets

Responding to inquiries about the Fair Credit Reporting Act