Joan Schneider Email & Phone Number

• Identified Key Performance Indicators to measure progress in customer service.• Met or exceeded quoted Turn-around time on more that 90% of orders.• Achieved On Time Shipments 96% of the time• Devised customer specific spreadsheets to keep customers informed of all inbound and outbound shipments.• Implemented manufacturing software to identify production problems and manipulate the schedule to meet delivery commitments• Implemented a quoting system that factored in routings, labor and overhead to improve accuracy and reduce turn-around time.• Reviews Final Actual costs to confirm quoted price and lead time.• Provides leadership and manages staff to provide continuous improvement to customer service.

Controller Advised the principals of the financial affairs of the organization and prepared financial analyses of operations, including interim and final financial statements. • Provided leadership for financial plans and policies, accounting practices, and maintenance of fiscal records to effectively achieve goals• Praised for accurate reporting to management• Turned around disorganized payroll process to a more efficient process• Tracked Work Orders for small commercial and residential jobs.• Responsible for tax planning and compliance with all federal, state, and local corporate, payroll, and other applicable taxes. Also responsible for compliance with licensing in various states.