Performed reference services in person, over the phone, by instant message and e-mail. Troubleshooted computer problems for patrons. Created video and written technical services procedures for ILS. Served as resource contact for Cataloging module. Head of social networking YouTube/Podcast team. Promoted library services and events via Twitter. Created content for the library’s Knowledge Network.

Creating complete, detailed, accurate holding and item records for a Harvard University research library with world-renowned multi-language, multi-alphabet collections in Byzantine and medieval studies, garden history and landscape architecture, and Pre-Columbian studies.Updated holding and item records in MARC 21 format for multi-language, multi-alphabet collection to ensure completeness and accuracy. Created over 1,000 unique item records each week to enable Dumbarton Oaks’ participation in Harvard University’s Scan and Deliver service.

Assisted Acquisitions Department in acquiring, receiving and ensuring payment for electronic resources. Updated order, subscription and holdings data in Aleph ILS to reflect receipt and payment for e-resources. Updated electronic holdings in SFX for their accurate reflection in the catalog record. Contacted vendors and publishers to resolve access problems. Added databases to MetaLib system for patron use in Research Port. Provided assistance to UMD librarians on database and e-journal access issues. Created purchase orders for new databases. Instructed freshmen students (groups of 10) in the use of library services.

Performed in-person and phone reference work for genealogical and historical researchers. Assisted director and Acquisitions staff in collection development for genealogical and U.S. history library. Processed serials (multiple titles for all US States and many regions). Corresponded with society members regarding their donations. Created tutorial for the use of online Donation Wish List. Created procedures for future Acquisitions Assistants.

Processed books, magazines, audio CDs and cassettes, videocassettes, and DVDs in preparation for their use by the public. Repaired damaged media. Served on committee for library fine policies. Performed as institution mascot. Maintained staff intranet using FrontPage and Dreamweaver.