Joana C Brito Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

People:- Support the store manager in general team management and training;- Bringing ideas and effort to achieve store target;- Improving team customer service to be extraordinary;- Greeting and assisting customers, giving advice and guidance;- Replying to customer queries via phone or email;- Occasionally supporting A&M team in the head office or other.

London, England, United Kingdom

- Support Store Manager with recruitment, training and development;- Analyse and follow up with store's KPI's, prioritize and take actions to maximise results;- Ensure efficient planning in line with sales budget together with the Store Manager;- Ensure Store Operations are followed;- Prevent loss and ensure the team followed guidelines;- Give constructive.

Stratford, London, UK - Global Flagship Store

- Recruitment responsible from 2018 to 2021;- VR trainings program ambassador from 2019-2020;- Analyse and follow up store's KPI's and take actions to maximise results;- Prioritise and take actions that have a clear impact on sales;- Ensure Store Operations are followed in store;- Ensure store delivers a great customer experience;- Actively prevent loss.

Brixton, London, UK

Stratford, London, UK - Global Flagship Store

- Provide great customer service;- Support with recruitment and inductions;- Deliver an inspiring customer experience;- Secure replenishment and allocation through efficient delivery and refill routines;- Follow store operations and routines in all areas to maximise sales;- Ensure great garment care to sell products in their best condition;- Inspire and.

Stratford, London, UK - Global Flagship Store

- Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.- Actively working with garments – ensuring our high standards are maintained at all times.- Processing our customer transactions at the cash desk.- Receiving and processing our deliveries.- Helping to prepare our season sales, designer.

Brent Cross, London, UK

- Store set up and opening in late 2016;- Supports store team with stock-to-sales processes including: receiving of delivery, flash processing, security tagging, and preparing product for floor placement;- Adheres to the stock “typical day” to ensure deliveries are processed and placed within 24 hours;- Plans and communicates all in transit shipment.

Camden Town, London, UK

- Be involved in stock control;- Assisting shoppers to find the goods and products they are looking for;- Answering queries from customers;- Giving advice and guidance on product selection to customers,- Making sure shop is clean and tidy;- Fixing garments if needed;

Chalk Farm, London, UK

- Pattern making;- Garment construction;- Textile manipulation;- Design development;- Offering relevant research when required;- Assisting the designers with any other task required and meeting deadlines;

Battersea, London, UK

- Beachwear Design; - Beaded Bags, Clutches and Pouches Design; - Beaded Belt Design; - Kenyan and Indian Beaded Sandals Design; - Make Specification Sheets for new products; - Quality Control;- Graphic Design; - Customer Service; - Research and Approach New Suppliers; - Help with Stock Issues; - Prepare Packages for Special Customers and Buyers;

Apprenticeship, Level 3 Retail Leadership Course, Fashion Retail, Distinction

Activities and Societies: Business and Brand Personal and Team Performance Commercial Finance Sales, Stock and Service Marketing and.

Bachelor'S Degree, Fashion And Textile Design

Activities and Societies: ESART - Escola Superior de Artes Aplicadas Fabric Printing Workshop 2012 Drapping Workshop 2013 A-Line Dresses.