Joana Del Prado Email and Phone Number
I am a strong, skilful, and detail-oriented Admin Support and Customer Service Representative. I am responsible for assisting the Manager and the CEO. I also assist customers of more than 100 websites via chat and I have basic experience with Shopify Product Listing, Creating Landing Pages and Managing Social Media Accounts. With more than 9 years of accumulated experience as a Customer Service Representative, I was promoted to a Team Leader in my previous company which handles a team of new hires and develops them in taking calls, managing their payroll and coaching sessions.
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Virtual Administrative AssistantFreelance Oct 2016 - Present
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Chat Operator And Administrative SupportChat2 - Chat Online With Your Website Visitors Oct 2019 - Present -
Virtual AssistantCloudworkz Mar 2021 - Sep 2021Provide overall assistance to the CEO of the company via remote accessAssist with navigating HubSpot while the CEO is communicating with the leadsSet up appointments and organise the calendarAssist with business planning with the use of MicroGenerate daily reports with the use of Microsoft Excel and Google Sheets -
Marketing SpecialistChokchop May 2020 - Nov 2020Create Landing Pages for the Products and offersProduct Listing - loading the products to ShopifyManaging the Social Media Accounts - Twitter, Instagram and FacebookUses Canva to design and create Social Media contentResponsible for the Product Research
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Global ExpertDish Network Feb 2016 - Sep 2019Manila, PhilipinesA Global Expert is an On-the-job trainee for a Team Leader post. We are in charge of the development of the new hires on the floor. We are also the one taking escalated calls or supervisor calls while providing real time support. We also calibrates agent's calls to provide coaching materials targeting agent's behaviors that needs improvement. -
Customer Service RepresentativeAt&T U-Verse Mar 2014 - Feb 2015Philippines
Joana Del Prado Education Details
Frequently Asked Questions about Joana Del Prado
What company does Joana Del Prado work for?
Joana Del Prado works for Chat2 - Chat Online With Your Website Visitors
What is Joana Del Prado's role at the current company?
Joana Del Prado's current role is Virtual Administrative Assistant / Customer Support.
What schools did Joana Del Prado attend?
Joana Del Prado attended Centro Escolar University, La Consolacion College - Mendiola, Manila.
Who are Joana Del Prado's colleagues?
Joana Del Prado's colleagues are Roshiela Lanaja, Tia Neth, David Lawrence, Rosaleen H., Sonia Bishop, Angel Feb R..
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